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Vacation Consultant- (Japanese Speaking)

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • 223 Mountbatten Rd, #03-11, Singapore, Central Singapore, 398008
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

MAIN RESPONSIBILITIES

Serve as the first point of contact for Clubs / RCI members. Receive inbound telephone calls or conduct outgoing calls to confirm exchanges and solicit spacebank deposits, subscriptions and renewals, meeting service expectations.

Sell / promote Clubs / RCI and additional travel-related products/services {e.g. current promotions and renewals} to generate corporate revenue.

To provide service that will “WOW” our club members, maintaining a positive brand image and company reputation.

Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving for members when required.

Educate members on the value of their membership and the most effective use of the exchange process.

Conduct Welcome / save Calls to Clubs / RCI members and any other call activities to support the efficient and effective growth of Clubs / RCI member base

Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up on a timely manner to ensure resolution. Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity.

To ensure that all SLA and KPIs are met and delivered in a timely manner

To assist in conducting User Acceptance Test for all systems whenever required.

To assist in translation of documents/materials whenever required

To provide and tabulate calls stats and sales reports whenever necessary.

Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients.

Any other duties as required and/or directed.

SKILLS REQUIREMENTS

Ability to speak and write fluent foreign language (dependent on team requirements)

Strong customer service focus and excellent sales skills with demonstrated track record in meeting targets.

Able to meet performance objectives, exhibit self-discipline, display Contact Centre and company values as well as core competencies.

Demonstrate highest level of ethics and integrity and actively participate in driving the company’s culture

QUALIFICATIONS & WORKING EXPERIENCE

Tertiary qualifications.

At least 1 years of sales / service experience preferably from the travel-related industry or a Contact Centre environment

This Position Description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The incumbent acknowledges receipt of a copy of this Position Description.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-24945

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