Water, Nature, Outdoors, Rock, Sea, Ocean

Tour Receptionist

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Tour Receptionist

  • Central Location, Destin, Florida, United States, 32550
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Tour Receptionist | Destin, FL | $13-$16/HR DOE

The primary purpose of this position is to provide exceptional customer service by engaging in behaviors that will enhance the guest experience and satisfaction, while setting the stage for a successful resort tour presentation This includes but is not limited to providing information on area attractions, verifying eligibility, providing directions to hotel and sales centers, etc.

Responsibilities:

  • Greet incoming tours and demonstrate effective communication, providing a personal touch through customer service.
  • Maintain a professional appearance of the lobby.
  • Process profile sheet, provide instruction and assistance with menu selection.
  • Assist in the disposition of tours through CRS, prepare documentation, and
  • Disperse tours in a timely fashion to sales representatives.
  • Provides knowledge on all aspects of the city, events, the presentation, the product and our properties.
  • Answer questions, provide direction, communicate inter-departmentally to ensure each guest is properly taken care of and their needs are met.
  • Collect and validate all guest information.
  • Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
  • Provide exceptional customer service to all guests.
  • Answer phones and guest questions in a professional manner.
  • Distribute premiums to guests upon closure of presentation.
  • Complete daily gift, tour and contract reconciliation in all systems.
  • File and secure all documents per procedures.
  • Maintain property owner information per PII and PCI standards.
  • Assist Administrative Supervisor in support of Sales Staff.
  • Preparation and maintenance of legal documents.
  • Balancing safe in the a.m. and p.m.
  • Cash handling/ credits and debits

Qualifications:

  • Customer Service Experience Required
  • Able to work independently with minimal supervision.
  • Ability to handle proprietary information in a confidential and classified manner.
  • Data entry experience
  • Ability to work a flexible schedule
  • High School diploma or Equivalent
  • Ability to use Microsoft Office; Computer experience including MS Office (Outlook, Word & Excel).
  • Ability to assist guest and co-workers in a helpful, positive, professional and friendly manner
  • Ability to speak effectively before groups of guests and/or employees.
  • Timeshare, Escrow or Mortgage Loan Processing experience preferred.
  • Ability to multi-task in a fast paced environment; able to work under pressure in a team environment
  • Must be able to lift up to 25 pounds.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-24985

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