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Team Leader, Resort Operations

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Team Leader, Resort Operations

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

MAIN RESPONSIBILITIES

  • Responsible for implementing the necessary processes to maximize task efficiencies within the team, utilizing the team’s strengths to establish an effective workflow, ability to measure results, identifying opportunities for synergies and simplifying complex processes.
  • Develop the team’s strategic plan to include inventory processing goals/methods, team education and daily general servicing of affiliates in a manner that effectively supports the overall Operations business mission.  Utilise effective communication strategies to  gain buy-in to Company goals from all direct reports in order to execute the strategic plan.
  • Work in partnership with relevant business units to ensure that key responsibilities are delivered.  These include, but are not limited to, inventory Deposit, inventory verification, Affiliate  education,  service delivery and general Enquiry  channels.
  • Oversee the day to day tasks completed by the team and assist them in trouble shooting and responding to enquiries as and when required.
  • Manage the team’s operational target in resort setup website support, new member enrolments and fulfillment.
  • Monitor work quality to ensure high standards are maintained and ensure the team follow agreed SOP and SLA.
  • Work and participate in any special projects/ad hoc requirements that may be assigned from time to time.
  • Responsible for completing team’s BIA/BCP documents
  • Support Member Services and Customer Care in operational issues.
  • Provide performance feedback and coaching to the team on a regular basis Ensure positive and constructive feedback is provided from the monitoring process.
  • Foster a culture of performance focused and motivated staff through various team activities. Ensure fair play in all communication with the team
  • Effective communication of performance results, process development, technology deployment, organizational change information and general RCI business issues to all team members.
  • Support the management team and operations as a whole through subject matter expertise as required, achieving all operations objectives.
  • Create and develop a team that is recognized both internally and externally as empowered, commercially astute, and highly professional.

SKILLS / QUALIFICATIONS

  • Tertiary qualifications.
  • Ability to work under pressure and to deadlines.
  • Ability to effectively communicate with all key stakeholders, externally and internally.
  • Time management skills.

WORKING EXPERIENCE

  • Proven sales management ability with a strong customer service focus.
  • At least 3-5 years’ experience as Team Leader or Supervisory level.

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-12120

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