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Team Lead, Consumer Finance

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Team Lead, Consumer Finance

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Wyndham Destinations is looking for a Team Lead for their Consumer Finance Department. Responsibilities include:

  • Identify areas of opportunity for coaching. Collaborate with supervisors and associates to create action plans for improvement of performance.  Participate in the development and career pathing for associates. (25% time)
  • Adhere to your schedule for BAT/ROBIN line queue and answer the calls in a timely manner. (20% time)
  • Review and approve forms submitted to ensure accuracy and compliance to regulations, securitization and company standards. (20% time)
  • Manage to department goals. These goals include Service Level and ACS. (20% time)
  • Assist associates with help questions. Help questions are in regards to policies and procedures. Take escalated and compliment calls in absence of the ART team. (10% time)
  • Monitor calls as scheduled to ensure the representatives are meeting the Quality guidelines.
  • Performs other duties as needed

Education

  • High School Diploma or equivalent (G.E.D); some college preferred

Training requirements

  • Internal Candidates:  Expectation is to already be skilled in WVR, WbW & SVC.
  • External Candidates: WVR training is a total of 8 weeks long including (1) week of mentor and (3) weeks of Nesting.  WbW and SVC training will happen (3) to (6) months after the completion of WVR training.

Knowledge and skills

  • Demonstrate advance understanding of product knowledge, standard operating procedures, standard operating instructions and company policies specific to the department or area.
  • Two years of customer service experience or working in a contact center environment.
  • Strong computer skills (Word, Excel, Outlook, Access, and PowerPoint)
  • Strong Customer Service, Math skills and Time Management skills.

Job experience

  • Financial background a plus
  • Previous Leadership Experience
  • Knowledge of Process Excellence and/or Six Sigma tools and methodology.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-26877

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