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Supervisor, Business Operations

  • Central Location, Vista Verde South, San Antonio, Texas, United States, 78204
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Business Operations Supervisor | San Antonio, Texas


Responsibilities include, but are not limited to:

  • Supervise team of Business Operations associates in the Gifting, Tour Reception and/or Contracts department
  • Motivate, train and coach associates while maintaining a positive work environment
  • Lead daily Tour Reception, Gifting and/or Contracts operations
  • Ensure proper tour reception check-in, check-out procedures
  • Analyze reports as required
  • Ensure daily check list duties and tasks are fully completed with follow up communications
  • Maintain positive customer and associate relationships
  • Answer inquiries, questions, and resolve potential issues with customers and/or associates
  • Utilize a “hands on approach” with associates on technical and soft skill customer service approaches
  • Greet incoming tours and demonstrate effective communication, providing a personal touch through customer service
  • Ensure a professional appearance of the lobby
  • Disposition tours through CRS, prepare documentation, and disperse tours in a timely fashion to sales representatives
  • Provide knowledge of the area, presentation, product and/or properties as needed
  • Preparation and maintenance of legal documentation
  • Other duties as assigned

Minimum Requirements and Qualifications

  • High School Diploma, 2 years post- high school education or equivalent experience
  • Valid driver’s license
  • CPR certified a preference
  • Basic understanding of resort financials
  • Demonstrated ability to work under pressure
  • Basic Leadership skills with ability to coach, mentor and train staff
  • Excellent verbal and written communication skills
  • Excellent hospitality service skills
  • Detail oriented
  • Working knowledge of various computer software programs
  • Basic Working knowledge of property management systems
  • Working knowledge of Company reporting and associate timekeeping systems
  • Comprehension and literacy for analyzing reports
  • 2+ years of supervisory experience or management preferred
  • 2+ years Wyndham Destinations Business Operations experience

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-17271

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