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Sr. Salesforce Administrator, Reporting & Analytics

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Sr. Salesforce Administrator, Reporting & Analytics

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time
  • Travel + Leisure Co.

Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

The Senior Salesforce Administrator, Reporting & Analytics will work with CRM user community across business verticals to support and enhance functionality that provides an optimum user experience in Salesforce. Works closely with technology team members, other administrators, and product owners, and will be providing guidance as well as be an active participant in getting projects completed. This position will also be responsible for performing data requests that preserves the integrity of the software as well and enhancing the Einstein/Tableau dashboards.

This role requires a highly collaborative approach with a strong business sensibility.  Success requires an active listener who can translate between data to verbal articulations. This is a highly specialized and skilled position.

Responsibilities include, but are not limited to:

Development of Einstein/Tableau Dashboards and advise on solutions that adhere to platform best practices. Ability to perform enhancements to the existing Analytics platform that include custom platform development (SAQL, JSON), Dataflow and Binding solutions. Configure Out of the Box Einstein - Mapping functional requirements to Salesforce.com features and functionality - Conduct functional requirement sessions with End users - Understand/Gather Analytics requirements and Identify product requirements for future enhancements. Other duties of this position include;

  • Configure Data Sources to extract data from disparate sources.
  • Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.
  • Relational database concepts such as SQL and data modeling.
  • Traditional BI concepts such as ETL - Dashboard and UX design
  • Administrative functions such as User Management, Profiles, Permissions, Roles, Custom Fields, Page Layouts, Workflow rules, validation rules, reports, dashboards and process builders within Salesforce.
  • Automates processes using Salesforce Lightning Process Builder, Apps and Page layouts.
  • Manages configurations of the Sales, Service, Field Service Lightning, and Marketing Clouds.
  • Understands the importance of Entity (Object) Relationships and how to implement them in Salesforce, via lookups, master-detail and custom junctions
  • Gathers and reviews business systems and user requirements.
  • Works directly with business unit to ensure understanding and effectiveness of systems design.
  • Acts as subject matter expert in the discovery and remedy of critical production issues.
  • Keeps abreast of new Salesforce features and functionality, providing recommendations for process improvements when warranted.
  • Willingness to assist with basic coding within Salesforce

Minimum Requirements and Qualifications

Education

  • Bachelor of Science with background in Data Science, Engineering and Analytics

Knowledge and skills

  • Worked in an Agile Methodology Environment
  • Expertise with Salesforce Einstein/Tableau Analytics Platform
  • Solid understanding of the principles of release management
  • Ability to develop basic codes within Salesforce – highly preferred

Technical Skills

  • Certified Salesforce.com Admin
  • Certified Sales Cloud Consultant
  • Certified Service Cloud Consultant

Job experience

  • Minimum 5 years analytic experience leveraging CRM/Salesforce Platform
  • Minimum 2 Salesforce Einstein/Tableau Analytics Platform
  • Minimum 2 years analytic experience leveraging CRM/Salesforce Lighting UI

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-27445

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