Land, Nature, Outdoors, Shoreline, Water, Sea, Person, Coast, Beach, Island

Service Desk Engineer

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Service Desk Engineer

  • Level 7, 1 Corporate Court, Bundall, Queensland, Australia, 4217
  • Full Time
  • Travel + Leisure Co.

Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

GO BEYOND WHAT’S BEEN DONE BEFORE.

At Wyndham Destinations, you’ll be part of a team that believes change can lead to exciting new destinations. Join our IT team as a Service Desk Engineer today!

In this role you will be providing phone and ticket support on the Service Desk to our 1,700 + staff and performing tasks assigned from the Service Desk to meet the needs of all business units ensuring excellence in client satisfaction and resolution.

 
This is a Windows 2008 Forest with multiple Domains running on an Ethernet Network containing approx 800 networked devices, 20+ remote sites and spread across 4 countries and 4 time zones.

How You’ll Shine

At Wyndham Destinations our vision is to put the world on vacation, in your position as Service Desk Engineer you will be responsible for be providing phone and ticket support on the Service Desk to our 1,700 + staff and performing tasks assigned from the Service Desk to meet the needs of all business units ensuring excellence in client satisfaction and resolution.

  • Answering all calls and ensuring all jobs are documented and closed correctly to maintain high level of customer satisfaction
  • Liaise with Orlando team and support engineers for all US application issues escalated & efficient resolution of problems
  • Responsible for repair & build of new PC's
  • Responsible for MAC, PC, printer and phone support
  • Work with the team to help implement new systems
  • Work with infrastructure engineers on projects assigned as and when required

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

  • combination of in-office and work from home flexibility
  • newly refurbished office environment
  • professional development funding
  • discounted hotel stays across Australia, Fiji, New Zealand
  • subsidised private health cover*

What You’ll Bring

To be successful in this role, you will have:

  • Impeccable client manner
  • Ability to negotiate and resolve conflicts
  • Hands-on problem solving experience
  • Flexibility to work productively in a high growth and changing environment and including shift work and after hours on-call roster
  • Significant previous work experience in an IT operations environment
  • Experience in a team environment, working to tight deadlines
  • Must have excellent MS Office skills and good understanding of TCP/IP and Ethernet networks
  • Must have excellent PC hardware skills
  • Microsoft Certification and/or training will be highly regarded

Where You’ll Begin Your Journey

Wyndham Destinations Asia Pacific develops, markets and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan and Europe and serves more than 60,000 vacation owners in Club Wyndham South Pacific. Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND) the world’s largest vacation ownership and exchange company with more than 25,000 associates worldwide. The Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan and Clark in the Philippines.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-26049

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