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Senior Manager Consumer Finance

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Senior Manager Consumer Finance

  • Level 7, 1 Corporate Court, Bundall, Queensland, Australia, 4217
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Go where opportunity is everywhere.  ​

At Wyndham Destinations, every day is an adventure where drive meets opportunity. Wherever you want to take your career, let’s get there together. We are seeking a experienced Senior Operations Manager to join our Consumer Finance team!

How You’ll Shine

As the Senior Manager – Consumer Finance Operations you will be responsible for managing, leading and providing support to achieve group and individual targets within the Consumer Finance team.

You will also be responsible for the following:

  • Identifying customer needs through statistics to ensure our service is aligned to these needs
  • Lead the team through strong leadership, support and guidance to all staff
  • Work with the leadership team in developing individually customized development plans for all staff.
  • Maintain solid working relationships with all business partners and colleagues.

What You’ll Bring

To be successful in this role, you will have:

  • Leadership/Management experience in a call centre environment
  • Solid understanding & experience in financial services industry – Collections/Accounts Receivable
  • Strong customer service and integrity values
  • Understanding of relevant legislation including and not limited to Privacy Act, National Consumer Credit Protection act, Collections, Anti Money Laundering
  • Commitment to continuous improvement strategies and attention to detail
  • Problem solving and negotiating ability
  • Demonstrated experience in motivating, inspiring, training, coaching and disciplining employees
  • Excellent communication skills (both written and verbal)
  • Familiarity with a variety of collections concepts, practices, strategies and procedures
  • Familiarity with a variety of procedures for cash application
  • First-rate problem solving and negotiation skills, with experience in complaints management and conflict resolution
  • Ability to multi task and work productively in a fast paced, changing environment
  • Flexibility to travel nationally and internationally frequently and for extended periods. Must have a current driver license and passport

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

  • professional development funding
  • discounted hotel stays across Australia, Fiji, New Zealand
  • subsidised private health cover upon successful completion of probation

Where You’ll Begin Your Journey

Wyndham Destinations Asia Pacific develops, markets and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan and Europe and serves more than 60,000 vacation owners in Club Wyndham South Pacific. Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND) the world’s largest vacation ownership and exchange company with more than 25,000 associates worldwide. The Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan and Clark in the Philippines.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-21298

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