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Senior Customer Service Representative - Owner Resolution (Remote)

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Senior Customer Service Representative - Owner Resolution (Remote)

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Summary:

The Senior Customer Service Representative – Owner Resolution (Remote) for Club Wyndham works in the Wyndham Destinations - Owner Services contact center to provide outstanding customer service and membership fulfillment to owners and guests of the Club Wyndham Vacation Clubs and works collaboratively with external servicing partners and vendors.  Successful candidates will go through a comprehensive training of Club Wyndham programs, affiliates and Resorts and contribute to positive owner feedback and department transactional requirements. This position will handle owner escalated issues.

Responsibilities:

  • Provide outstanding customer service to Club Wyndham Plus owners and guests received from multiple inbound owners serving lines associated with the Club Wyndham Vacations Club, including: Discovery members, New Owner's, Owner's, Sales and Resort Support and Website Servicing. De-escalation of customer issues as needed.
  • Coordinate with other departments and vendors to complete customer's needs.
  • Promptly and accurately input owner issue information into TRIP system and/or CDC so that root cause and business partner activity can be produced  Research and resolve escalated cases that cannot be addressed over 1 telephone call.    
  • Minimum Qualifications:
  • High School Diploma
  • 2 years customer service experience preferably in contact center environment
  • 1-2 years problem resolution experience required
  • Bilingual Spanish a plus
  • Solid ability to multi-task with strong computer navigation capabilities. Exceptional listener with the skill to effectively communicate orally and written.  Possess the ability to learn quickly and apply new information; adaptable to change.
  • Consistent ability to exercise excellent judgment when making decisions. Comfortable navigating through ambiguous issues
  • Conducts extensive targeted research in an efficient manner
  • ·High proficiency in business writing and email etiquette required
  •   Aptitude for curious learning and demonstrates self sufficiency
  • In-depth understanding of contract standards, contractual documents, and sales integrity policies

 

Application Tip: To expedite a response from a Recruiter, please complete a short assessment that will be emailed to you once you have completed the application.  It should take you 20 mins to complete.  If you don’t receive the email, please check your spam folder.

 

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-27548

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