Water, Nature, Outdoors, Rock, Sea, Ocean

Senior Customer Service Agent (Remote)

Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.

Senior Customer Service Agent (Remote)

  • Central Location, Las Vegas, Nevada, United States, 89169
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

***This is a fully remote position effective day one.

***Special Note Regarding Working From Home:

This is a fully virtual work from home position for candidates who reside in Nevada only, and within 2 hours from one of our properties. Candidates who reside outside of Nevada will not be considered. 

Successful candidates must be able to report physically to one of our resort locations for new hire paperwork on day one and must be able to meet our work at home requirements (see below). 

What you’ll do:

The Senior Customer Service Agent works in the Wyndham Destinations - Owner Services department to provide outstanding customer service and membership fulfillment to members and guests of the Shell Vacations Club and works collaboratively with external servicing partners and vendors.

This position will provide comprehensive training of SVC programs, affiliates and Resorts and contribute to positive owner feedback and department transactional requirements. The Agent will handle owner escalated issues.

Responsibilities:

  • Provides outstanding customer service to SVC members and guests received from multiple inbound owners serving lines associated with the Shell Vacations Club, including: Deeded Owners, New Owner Education, Sales and Resort Support and Website Servicing. De-escalation of customer issues as needed.

  • Fulfills inbound deeded owner week reservations, external exchange and occasional maintenance fee payment processing requests.

  • Coordinate with other departments and vendors in order to facilitate out of network member requests.

  • Promptly and accurately input owner issue information into MSS and/or CDC so that root cause and business partner activity can be produced.

  • Research and resolve escalated cases that cannot be addressed over 1 telephone call.

What we offer:

  • Class starts JULY 12th

  • $15.30 / hr 

  • Weekends Off!

  • Initial training schedule: Monday through Friday (eight weeks) 6:30am - 3pm PST

  • Upon completion of training, initial schedule will be Monday through Friday 10:30am-7:00pm PST

  • Medical, Dental, and Vision benefits within 30 days

  • Travel related discounts to our beautiful resorts and hotels!

  • Employee Stock purchase program

  • 401k with company match

  • Paid vacation, holiday and sick time 

  • Set work schedules to promote work-life balance

  • Tuition reimbursement up to $6,000/year

  • Advancement opportunity with a variety of career paths

  • Work from Home position (equipment provided)

Minimum Qualifications:

  • High School Diploma

  • 2 years customer service experience preferably in contact center environment

  • Solid ability to multi-task with strong computer navigation capabilities. Exceptional listener with the skill to effectively communicate orally and written.  Possess the ability to learn quickly and apply new information; adaptable to change.

  • Consistent ability to exercise excellent judgment when making decisions. Comfortable navigating through ambiguous issues

  • Conducts extensive targeted research in an efficient manner

  • High proficiency in business writing and email etiquette

  • Aptitude for curious learning and demonstrates self sufficiency

  • In-depth understanding of contract standards, contractual documents, and sales integrity policies

What is required for me to work from home?

  • Quiet workplace free of distractions

  • High speed internet (DSL or Cable only) with download speed of 10mbps, upload speed 2mbps, Latency less than 80ms

  • Must be able to hardwire computer directly to a router

  • Must have own personal device with a working camera to be used for the first week of training (until our computers reach your home)

  • Homeowners or renters insurance for the work environment (proof of insurance will be required on day 1)

  • Intermediate computer proficiency and ability to troubleshoot technical issues while at home

So what are you waiting for? Come join the fun and apply today to start your next career journey with Wyndham Destinations!

Application Tip: To expedite a response from a Recruiter, please complete a short assessment that will be emailed to you once you have completed the application.  It should take you 20 mins to complete.  If you don’t receive the email, please check your spam folder.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-27481

Other People Viewed

Desktop Services Technician I

WD_US_WVO Travel + Leisure Co. R-26081 Orlando Florida United States Central Location, Orlando, Florida, United States, 32821 IT - Internal Support Entry Level
Put the World on VacationAt Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destination...

Room Attendant

WD_AU_WVCSP Wyndham Destinations R-26970 Sydney New South Wales Australia Corner of Wentworth Avenue & Goulbourn Street, Armour Square, Sydney, New South Wales, Australia, 2001 Housekeeping Entry Level
Put the World on Vacation At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest va...

Activities Associate - Club Wyndham Long Wharf Resort

WD_US_WVO Wyndham Destinations R-24929 Newport Rhode Island United States Central Location, Newport, Rhode Island, United States, 02840 Activities Entry Level
Put the World on Vacation At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest va...
Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.