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Senior CRM / Marketing Data Analyst - 100% REMOTE / WORK FROM HOME

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Senior CRM / Marketing Data Analyst - 100% REMOTE / WORK FROM HOME

  • Florida, United States
  • Indiana, United States
  • New Jersey, United States
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.


Job Summary

The Senior CRM / Marketing Data Analyst will be on the frontline of the company's digital transformation and report into the Manager of Marketing Technology with Panorama.   Panorama brings a broader perspective and new possibilities to the world of travel and is part of Wyndham Destinations, and our brands include: RCI, 7Across (formerly DAE), Love Home Swap, the Registry Collection, @Work International, and Alliance Reservations Network (ARN). Each one known for elevating the travel experience for our partners and their millions of members worldwide.

This key role will focus on the promotion and enablement of a data-driven culture within Marketing and amongst its stakeholders.  The Strategic Data Analyst will be involved in the full data management lifecycle from sourcing, cleansing, and usage to identifying insights and opportunities. You'll work within a newly implemented Customer Data Platform maintaining a holistic view of the customer and enabling teams to draw insights to make intelligent data driven decisions. The role will report to the Manager of Marketing Technology
 

Job Responsibilities     

  • Develop as trusted advisor regarding RCI's customer data.  Support data inquiries.  Maintain a deep understanding of the data, MDM processes, and business rules.

  • Support new and existing technological integrations, upgrades, and ingestion of new data sources by validating data between systems, ensuring accuracy and efficiency.

  • Be vigilant in data analysis to come to correct conclusions. Write data scripts/queries to understand input data, output data and transformations required to bridge the two.

  • Visualize data. Draw conclusions, present insights and tell compelling stories.

  • Help to evolve applied data strategies including data acquisition, personalization, and modeling.

  • Drive for success. In absence of specific tasks and direction, determine what needs to be done for a successful outcome and work semi-autonomously to achieve it. Demonstrate ownership of initiatives and drive them through to completion.

  • Maintain business rules and transformation logic for Marketing platforms using varied set of tools and scripting languages.

  • Resolve data related incidents including root cause analysis and solution recommendations

  • Partner with cross-functional teams to activate on customer data strategies.

  • Think critically about the business and how the work is performed. Identify opportunities to improve the status quo, inject data into the decision-making process, and support progress with facts. 

  • Produce documentation surrounding business process, data flows & architecture, functional & technical requirements, and SOPs.
     

Required Experience and Skills

  • 5+ years’ experience in IT or Technical business function

  • Experience with CRM, Marketing Automation, CDPs, and/or Campaign Management platforms (e.g., Salesforce Sales/Service Cloud, Salesforce Marketing Cloud, Unica, Alterian, Simon Data)

  • Experience with integration patterns including Web hooks, API, ETL, ELT

  • Experience with MDM concepts and technologies

  • 3+ years' experience with SQL

  • 3+ years' experience with database programming, modeling, or administration

  • Strong knowledge base in core facets of data management and analysis (data capture, hygiene, transformation, reporting, and analysis)

  • Experience with diagramming tools (Lucid Chart, Visio)

  • Demonstrated analytical ability with complex and abstract business problems. Strong quantitative analysis skills with an aptitude for handling large data volumes

  • Natural ability to effectively communicate complex business problems and solutions both verbally and in writing to technical and non-technical audiences

  • Well organized, detail-oriented and customer service focused

  • Preference to work in a fast paced, evolving and deadline driven environment

  • Bachelor's Degree

Preferred Experience and Skills

  • Bachelor's Degree in Marketing, Statistics, IT or equivalent experience

  • Expert level SQL programming skills

  • SAS programming experience

  • Expertise with Big Data tools and platforms (Snowflake, Big Query, AWS)

  • Proficiency with data visualization tools (Looker, Power BI, Tableau)

  • Experience working at global, publicly traded company

  • Experience in Database Marketing or related role

  • Experience with analytical programming techniques such as Python and R

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-16209

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