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Sales & Customer Service Rep (CSR) - Remote After Onsite Training

  • Central Location, Indianapolis, Indiana, United States, 46032
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Do you love vacations?  Do you love providing customer service and helping others?  Does getting paid to help others plan their dream vacation sound fun?
 

If you answered yes to these questions, then RCI’s Sales & Customer Service Representative (CSR) is the perfect career opportunity for you!
 

RCI is proud to be part of Wyndham Destinations, one of the world's largest travel and hospitality companies across six continents.  RCI is the global leader in vacation exchange providing our community of 3.7 million members worldwide with quality vacation experiences at more than 4,500 resorts in 100 countries.  

Our world class Sales & Customer Service Representatives in Carmel, Indiana have the opportunity to interact with members in planning their dream vacations.  That’s why we nicknamed this role “VACATION GUIDE”!   Pretty fun, huh?!

Here is what you need to know about the RCI Sales & Customer Service Representative (CSR) position:

  • Applicants must be a current Indiana resident

  • New hires for our upcoming classes will have the option to work from home after 12 weeks on the job

  • 6 weeks comprehensive training program designed to make you successful - Monday - Friday, 10:00 a.m.- 6:00 p.m.

  • Training takes place at our state of the art facility “Vacation Plaza” located in Carmel, IN

  • Upon completion of training, initial schedule will be: 2:30p.m. – 11:00p.m.

  • Schedules include four 4 weekdays and 1 weekend day.  Weekend shift ends at 8:00 p.m.

  • This role provides world class levels of customer service to our members while selling vacation products and services

  • Vacation Guides speak to RCI members and assist in booking all aspects of travel (i.e. flight, hotel, car, etc.)

  • Call center and sales experience helpful, but not required

  • Position requires vacation guides to meet individual, team and departmental goals and performance standards

  • Average first year compensation is $15.65/hour

  • Additional opportunities to participate in recognition programs, contests, and various incentive programs available

What are the perks for YOU?

  • FREE Resort accommodations annually!

  • Discounted Resort Rentals and Annual Vacation Allowance

  • Opportunities for work travel internationally

  • Generous Paid time off including a paid day  to give back to the community

  • Eleven Paid Holidays per year

  • Priority focus on cleanliness of building and social distancing protocols

  • Casual Dress Policy

  • Onsite Gym

  • Tuition & Certification Reimbursement Programs

  • Medical/Dental/Vision Insurance, 401K, Employee Stock Purchase Program

Qualifications:

  • High School Diploma or GED required

  • Interest in travel is a huge plus! 

  • Previous sales experience is preferred but not required

  • Previous customer service experience

  • Highly motivated and strong desire to achieve individual and team goals

  • Must be reliable and coachable with a desire to learn

  • Must have strong communication and problem solving skills

  • Computer proficiency including Internet navigation ability is a must

  • Bi-lingual Spanish or French experience a plus

  • Pre-employment Background Check Required

Work from Home Requirements:
 

The Internet Service Provider (ISP) must provide the following:

  • Dedicated high speed internet connection (DSL or Cable only):

  • Minimum of 15 Megabits per Second (MBPS)– Download

  • Minimum of 3 Mpbs– Upload

  • <80 ms Latency/Jitter/Ping - It is recommended but not required to have a Ping of less than 200 MS.
     

High Speed Modem:

  • Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)

  • Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)
     

Work Space/Office:

  • Must be a dedicated & private room away from general living space

  • Free from noise and distractions

  • Suitable office furniture
     

Home Owners/Renters Insurance:

  • Provide a declarations page with proof of insurance for a minimum of $3,000 in Contents or Personal Property coverage for Wyndham equipment

  • Must be able to provide a subsequent renewal declarations pages annually

RCI is proud to have been recognized for our unique fun and engaging culture! For over 11 years, we have been selected as a Top Workplace in Indianapolis! 

Click here to learn more about RCI in just 30 seconds and find out why!

Be one step closer to joining the RCI family by completing online application. We look forward to hearing from you soon.

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-12882

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