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Quality Assurance Representative

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Quality Assurance Representative

  • Central Location, Vista Verde South, San Antonio, Texas, United States, 78204
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Job Description

Go Put the World on Vacation

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

The Quality Assurance Officer (QA) follows Best Practices to include completing sales documents for Wyndham Destinations owners, & supports sales through training, retention & compliance evaluations & reporting.

Additional responsibilities include completing after sale follow activities, providing on-going product knowledge training for sales teams, monitoring rescission rates, and communicating results to site leader &/or management. The QA reviews and analyzes rescission information, makes observations, completes reports, and assesses program progress. The QA partners with all site departments to support sales.

Other Responsibilities Include:

  • Assist sales in accomplishing compliance and retention goals
  • Complete closing for all sales
  • Utilize closing opportunity to identify areas needing improvement for sales professional
  • Partner with management to develop successful training activities including observation reviews, ride-along and other activities
  • Serve as QA according to Sales Quality Assurance Best Practices
  • Complete owner follow up during and after rescission period involving sales participation as necessary
  • Provide management continuous feedback evaluating program success 
  • The Quality Assurance Officer reports directly to the Quality Assurance Manager & / or Site Leader.

Qualifications:

  • Must have 1+ year(s) Timeshare/Vacation Ownership experience
  • Wyndham product knowledge highly preferred
  • Texas Notary Public Desired
  • Ability to work independently and as a team player
  • Must be money motivated
  • Must have customer service experience

For immediate consideration, contact Cassandra Meyers, Regional Recruiting Manager at (703) 835-4222 | cassandra.meyers@wyn.com

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-24668

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