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Quality Assurance Agent (VLO)

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Quality Assurance Agent (VLO)

  • Williamsburg, Virginia, United States
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Owner Onboarding Specialist

Wyndham Destinations (NYSE:WYND) believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Our world is your destination.

Position Overview:

This position is responsible for supporting the sales effort by assisting in generating revenue and increasing the retention of sales while staying in compliance with all Company Policies, Business Rules and Government Requirements, and in a manner which results in satisfied owners. Excellent Benefits. Hourly rate + Bonus Incentive.

Responsibilities:

  • Review legal documents with owners to verify accuracy of information.
  • Certifies ownership by completing Owner Onboarding presentation and completing signatures via DocuSign. Makes new owner welcome calls within rescission periods, responds to owners seeking assistance, facilitates prompt courteous action, and tracks paperwork until customer file is complete and closed.
  • Provides training for compliance policies and for effective management of retention objectives including pre-pack, worksheet, owner kit review, on-going product knowledge instruction and other activities.
  • Closely monitor site rescission rates using Oracle Analytics (Obiee) reporting tools.
  • Maintains accurate files/notes and provides feedback to site/corporate management completing reports with timeliness and accuracy.

Qualifications:

  • Sales Experience
  • Notary License
  • Training Experience
  • Proficient computer skills-including, Zoom, Journey, Microsoft Outlook, Word, Excel, PowerPoint
  • Excellent verbal and written communication skills
  • Ability to prioritize and organize tasks required to manage daily workflow.
  • Experience within a leadership role and managing others
  • Strong conflict management skills
  • Expert contract standards experience preferred
  • Wyndham product knowledge preferred
  • Bachelor’s degree preferred
  • Position requires working weekends, holidays and occasional evening hours.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-23982

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