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Process Improvement / Data Analyst

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Process Improvement / Data Analyst

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time
  • Travel + Leisure Co.

Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

If you are someone with a passion for process improvement, and want to be part of a growing company who is focused on putting customers on vacation, the Process Improvement/ Data Analyst is the role for you! In this role, you will work with the CRM team to improve our systems by supporting the customer support process, gathering key metrics, and defining product requirements. You will also support the launch of new products as we continue our CRM transformation to truly know our customer through every interaction with us.


The role is accountable for the following:

  •  Support the CRM team with the systems customer support process
  • Track and improve key performance and system adoption metrics
  • Be able to effectively communicate with clients, peers, and leaders
  • Support product launches, development, and testing; ensuring that the product works as designed and that user adoption is as intended
  • Understand and gather insight from end users, in combination with using customer feedback and competitive analysis, to inform product decisions



  • Minimum one (1) year of experience in process/business improvement, industrial engineering, data analysis and/or business consulting
  • BA/BS in Industrial Engineering, Business, Finance or related field
  • Demonstrated written and verbal communication skills with the ability to develop and articulate actionable, fact-based, insights and recommendations. 
  • Demonstrated problem-solving, reporting, and critical thinking skills
  • Demonstrated interpersonal skills, including the ability to partner with others and deal effectively with multiple projects and changing priorities 
  • Strong time management skills, team contributor, and detail oriented
  • Ability to create process flows and identify process gaps 
  • Demonstrated proficiency in use of MS Office Applications (PowerPoint, Excel, Word) and reporting/statistical tools



  • CRM Applications (e.g., Salesforce, Microsoft Dynamics CRM)

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, including the title and the location of the position for which you are applying.

Job Requisition: R-26089

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