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Owner Services Consultant

  • Level 7, 1 Corporate Court, Bundall, Queensland, Australia, 4217
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

How You’ll Shine

As an Owner Services Consultant you'll be responsible for delivering an exceptional experience to Club Wyndham Owners through the delivery of Accommodation reservations and related products.

Responsibilities includes but are not limited to:

  • Respond to inbound customer enquiries with confidence and enthusiasm leading to a positive resolution
  • Maximise conversion of incoming calls into confirmed bookings by proactively offering  the most appropriate vacation solution
  • Provide professional and compliant advice to customer enquiries
  • Work both individually and as part of the Owner Services team towards achieving weekly and/or monthly targets
  • Maintain the appropriate administration relating to accommodation enquiries.
  • Assist Club Wyndham and affiliated resorts with arrival information and facilitating guest enquiries
  • Take responsibility for the accuracy of owners’ reservations activity and responsibility for the collection of monies due and refunds
  • Respond to all forms of written owner correspondence in a prompt manner

What You’ll Bring

To be considered for this great opportunity you will be able to demonstrate the following;

  • Evidence of high level communication skills in all aspects
  • Displays enthusiasm to maximize reservations and ability to identify the opportunity to offer additional products
  • Demonstrated experience in efficiently using travel or accommodation reservation systems
  • Ability to gain thorough product knowledge on Club Wyndham and affiliated resorts and hotels
  • Ability to prioritise workload and manage your time to achieve expected high level of productivity
  • Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook
  • Displays a positive demeanour and ability to work under pressure

How You’ll Be Rewarded

  • Discounted Resort stays globally
  • Subsidised Private Health insurance upon successful completion of probationary period
  • Professional development funding

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-21295

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