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Owner Services Consultant

  • Level 7, 1 Corporate Court, Bundall, Queensland, Australia, 4217
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

How You’ll Shine

As an Owner Services Consultant you'll be responsible for delivering an exceptional experience to Club Wyndham Owners through the delivery of Accommodation reservations and related products.

Responsibilities includes but are not limited to:

  • Respond to inbound customer enquiries with confidence and enthusiasm leading to a positive resolution
  • Maximise conversion of incoming calls into confirmed bookings by proactively offering  the most appropriate vacation solution
  • Provide professional and compliant advice to customer enquiries
  • Work both individually and as part of the Owner Services team towards achieving weekly and/or monthly targets
  • Maintain the appropriate administration relating to accommodation enquiries.
  • Assist Club Wyndham and affiliated resorts with arrival information and facilitating guest enquiries
  • Take responsibility for the accuracy of owners’ reservations activity and responsibility for the collection of monies due and refunds
  • Respond to all forms of written owner correspondence in a prompt manner

What You’ll Bring

To be considered for this great opportunity you will be able to demonstrate the following;

  • Evidence of high level communication skills in all aspects
  • Displays enthusiasm to maximize reservations and ability to identify the opportunity to offer additional products
  • Demonstrated experience in efficiently using travel or accommodation reservation systems
  • Ability to gain thorough product knowledge on Club Wyndham and affiliated resorts and hotels
  • Ability to prioritise workload and manage your time to achieve expected high level of productivity
  • Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook
  • Displays a positive demeanour and ability to work under pressure

How You’ll Be Rewarded

  • Discounted Resort stays globally
  • Subsidised Private Health insurance upon successful completion of probationary period
  • Professional development funding

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-15959

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