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Owner Onboarding Specialist

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Owner Onboarding Specialist

  • Williamsburg, Virginia, United States
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Owner Onboarding Specialist

Wyndham Destinations (NYSE:WYND) believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Our world is your destination.

Position Overview:

This position is responsible for supporting the sales effort by assisting in generating revenue and increasing the retention of sales while staying in compliance with all Company Policies, Business Rules and Government Requirements, and in a manner which results in satisfied owners. Excellent Benefits. Hourly rate + Bonus Incentive.

Responsibilities:

  • Review legal documents with owners to verify accuracy of information.
  • Certifies ownership by completing Owner Onboarding presentation and completing signatures via DocuSign. Makes new owner welcome calls within rescission periods, responds to owners seeking assistance, facilitates prompt courteous action, and tracks paperwork until customer file is complete and closed.
  • Provides training for compliance policies and for effective management of retention objectives including pre-pack, worksheet, owner kit review, on-going product knowledge instruction and other activities.
  • Closely monitor site rescission rates using Oracle Analytics (Obiee) reporting tools.
  • Maintains accurate files/notes and provides feedback to site/corporate management completing reports with timeliness and accuracy.

Qualifications:

  • Sales Experience
  • Notary License
  • Training Experience
  • Proficient computer skills-including, Zoom, Journey, Microsoft Outlook, Word, Excel, PowerPoint
  • Excellent verbal and written communication skills
  • Ability to prioritize and organize tasks required to manage daily workflow.
  • Experience within a leadership role and managing others
  • Strong conflict management skills
  • Expert contract standards experience preferred
  • Wyndham product knowledge preferred
  • Bachelor’s degree preferred
  • Position requires working weekends, holidays and occasional evening hours.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-23982

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