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OPC/CMP Team Lead

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OPC/CMP Team Lead

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Summary

The primary responsibility of the Community Marketing Lead is to solicit prospective guests to attend a Timeshare Sales Presentation while also assisting Community Marketing Agents in improving their pitch and maximizing their personal tour production.     

Essential Job Functions

Responsibilities include, but are not limited to:

  • Responsible for maximizing personal tour production and assists other Community Marketing Agents in soliciting prospective guests to tour our Resort and attend a Timeshare Sales Presentation. Set a positive example for other Community Marketing Agents in delivering a great guest experience, improving their sales skills, meeting performance standards, and completing assigned paperwork. Follow stated qualification guidelines for all prospective guests. Accurately complete all required documents to book tours, and collect deposits. Provide concierge services to prospective guests.  Maintain a clean and tidy work area and maintain supplies. Attend scheduled trainings or meetings as required. (85%)
  • Build a “Lead With Your Heart” Culture: Continuously exhibit the company’ Lead With Your Heart philosophy (10% time)
  • Performs other duties as needed (5% time)

Minimum Requirements and Qualifications

Education

  • High School Diploma or Equivalent

Training requirements

  • 6 months to 1 year as a CMA

Knowledge and skills

  • Ability to work independently, and within a Team
  • Willingness and ability to assist others in being successful.
  • Ability to perform in a strong performance/results based environment
  • Must possess excellent communication skills
  • Must be organized, self motivated, and goal oriented
  • Ability to problem solve and exhibit strong negotiation skills
  • Ability to work a flexible schedule including days, evenings, and weekends

Technical Skills

  • Must be able to use and navigate an iPad with ease
  • Computer skills
  • Communicate effectively via electronic communications

Job experience

  • 6 – 12 months of experience as a CMA

Complexity

Describe the following:

Level of decision making authority

  • Associate makes decisions within defined guidelines
  • Associate seeks supervisor guidance for any decision outside of defined guidelines

Level of autonomy

  • Close Supervision

The impact of his/her decision on the organization

  • Low level of impact

Supervisory responsibility:

  • None

Scope/Financial Responsibility

  • Position is responsible for driving tour and assisting others in maximizing their personal tour production.

Organizational Relationships

Limited to co-workers and leadership

Work Environment

Use of IPAD, computer, and cell phone.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-22272

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