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Night Auditor / Overnight Front Desk Ambassador

  • 100 Coronado Drive, Clearwater Beach, Florida, United States, 33767
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Summary:
The Night Auditor / Guest Services Ambassador is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests; providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed; while enhancing the overall guest experience with exceptional service. Performing auditing and end of day duties.
 

Position Description:
- Greet guests, be a first point of contact for all lobby traffic and maintain lobby flow to reduce wait times.
- Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay, following the standard operating procedures.
- Answer telephones/PBX and direct calls utilizing proper etiquette.
- Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
- Communicate with
other departments as needed, via telephone and two-way radio in order to resolve guest request and/or complaints.
- Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a promptly and satisfactory manner.
- Provide guest with information on local hot spots and activities.
- Register guests and issue rooms keys in accordance with SOP.
- Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in.
 

Minimum Requirements and Qualifications:
- High School diploma or equivalent
- Knowledge of front desk operations a plus
- Reservation software training
- Demonstrate ability to work under pressure, good interpersonal skills, and
good written and oral communication skills
- Minimum of one year of successful customer service experience in a hospitality/hotel environment.
- Vacation ownership experience preferred.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-21030

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