Go Put the World on Vacation

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Summary

The Multi Site Facilities Manager will provide leadership, planning, organization, and direction for multiple sub-departments, i.e., Engineering, Grounds, Facilities, and Vendors of multiple resorts within a region in the most efficient and effective manner possible, while maintaining the company’s expected high quality standards.

He/She will be responsible for the financial stability of the resort plus assist in managing the properties reserve study under their leadership, demonstrate working knowledge with analytical ability to grasp the data and the impact to the departments and resorts. The Multi Site Facilities Manager will oversee the resorts’ facilities management, vendor relations, and capital projects. Design and determine cost effectiveness of interior and exterior preventative maintenance. Plus perform safety inspections and maintain Occupational Safety and Health Administration (OSHA), including the Global Harmonized System for chemicals (GHS), regulations.

Essential Job Functions

Responsibilities include, but are not limited to:

1. Responsible for maintaining the overall facilities operation of the resorts: Direct and manage the capital projects, and vendor operations of the resorts. Must identify and adapt to the different needs of the various resorts in the region. Demonstrate a passion and understanding of company goals and ensure your area(s) of responsibility meets all company standards by performing daily audits and inspections. Advises and makes recommendations to General Managers and Department Leaders on projects pertaining to facilities, building maintenance and reserve projects. Implement the policies and procedures necessary to adhere to all governmental requirements for hazardous harmful materials and equipment, includes management, training, managing of MSDS, disposal, and record keeping. Works with the safety committees and other associates to assure resort safety. This includes performing specific safety training requirements and ensuring that each employee is properly trained and has a clear understanding of the hazard(s) of their responsibilities. Identify process improvements and best practices, which may vary per resort; ensure all compliance standards are met. Demonstrate and apply broad knowledge of concepts, practices, and procedures for managed work groups and how it supports related operations. Execute strategic goals, participate/facilitate assigned committee and team projects. (45% time)

2. Maintain positive customer, HOA Board and associate relationships: Create a positive and engaging work environment based on Wyndham Destinations’ Hospitality with Heart Philosophy. Embrace and exhibit the highest level of ethics and integrity consistent with company standards. Demonstrate an ability to motivate and communicate expectations with humility and respect. Exercise the ability to attract the highest quality of staff through effective hiring and retain talent by engaging, coaching, development, and succession planning. Partner with Human Resources to minimize employee relations issues and exposure to litigation with particular emphasis on harassment, discrimination and properly terminating employees with appropriate documentation. (25% time)

3. Manage and support all financial aspects of the resort and engineering departments: Review and help maintain engineering department’s financials for each resort, forecast and manage monthly engineering budgets, and monthly P&L reports. Work with regional accounting partners to ensure compliance. Assist in the assurance that the departments meet all Internal, Quality, and Loss Prevention Audit standards. (15% time)

4. Build and maintain strong working knowledge of HOA relationship: Present bids and project scope for capital projects of each resort. Understand governing statues and board meeting procedures. Collaborate with Resort Managers to ensure all contracts negotiated on behalf of the HOAs are presented in correct legal fashion and vetted prior to implementation. Attend as needed to the HOA Board Meetings and must be prepared to discuss any topics from the board (5% time)

5. Be a change agent for the company. Initiate and implement resort management strategic initiatives and programs. Identify areas of process improvement and leverage best practices by working with appropriate corporate resources as necessary. (5% time)

6. Performs other duties as needed. (5% time)

Travel Requirements

Must be able to travel between the supported resorts on a weekly basis. Must also be able to travel for short durations (1-2 days) to attend corporate training meetings, seminars and certification training (i.e. pool, HVAC). Travel time could range from 5%-30%

Minimum Requirements and Qualifications

• Education
  • BA/BS degree, or a minimum of 8 year related experience.

• Training Requirements
  • Certification in HVAC, and/or Electrical, Plumbing
  • CPO
  • CPR Certified
  • OSHA Certified
  • Valid driver’s license

• Knowledge and Skills

• Ability to identify and resolve problems in a timely manner. Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities
• Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals
• Strong contractor and vendor negotiation skills
• Ability to prioritize and plan work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans
• Knowledgeable in safety use for power tools and shop tools
• Knowledgeable use of general engineering tools and equipment
• Knowledgeable and experience with elevators
• Knowledgeable and experience with pool pumps and filtration systems
• Knowledgeable in/or EPA Certification.
• Knowledgeable in ADA requirements.
• Knowledgeable of power, water and sewer distribution.
• Working understanding and ability to read blue prints.
• Knowledgeable in fire codes and fire protection.

Must be able to troubleshoot/ repair routine mechanical and electrical malfunctions in systems and equipment

• Organizational Skills; Ability to support multiple leaders with individual resort needs and budgets
• Possess innate analytical ability to grasp numbers and understand their impact (e.g. demonstrated ability to work under pressure, or possesses good written and oral communication skills).
• Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
• Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation.
• Ability to ensure administrative functions and duties are assigned and completed according to Wyndham standards, including timekeeping, vendor contracts, and personnel action forms.
• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Destinations values.
• Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.
• Demonstrated knowledge & application of applicable codes, laws & regulations.
• Professional appearance and excellent communication skills in dealing with guests and corporate personnel.
• Ability to keep sensitive information confidential.

• Technical Skills
  • PC Skills
  • Microsoft Office: Word, Excel, Outlook
  • Key systems, Property
  • Power Tool Operation
  • Pumps and mechanical motors

• Job Experience

• Eight years of related work experience
• Five to eight years of supervisory or management responsibility
• Three or more years in mechanical fields such as HVAC, Electrical, plumbing

Unless there is a legal requirement, experience will be accepted for the education requirement.

Complexity

Describe the following:

Level of decision making authority

• Responsible for the decisions regarding day to day operations of the engineering department(s) multiple sub-departments, i.e., Engineering, Grounds, Facilities, and Inventory, ensuring consistent functioning operations offering high levels of our Count on me Service.

Level of autonomy

• Must have the ability to work independently with remote supervision utilizing business partners and vendors to ensure compliance and protection of assets and employees at all times.

The impact of his/her decision on the organization

• Judgment and decisions are moderate to high impact to the company and HOA
• Works on problems of moderate to large scope, works to minimize loss, damage or down time that could impact associates and/or guests
   

Supervisory responsibility:

• Supervises large size work groups and teams
• Supervises leaders to associate level staff
• Required partner with any and all contractors/vendor relations and have supervisor of expectations

Scope/Financial Responsibility

• Leader will be responsible for all areas of the Engineering P&L and budget for the site- work with Resort manager
• Leader will be responsible along with ARM/RM to ensure all contracts are complete for vendors, following all Wyndham Processes
• Leader will ensure all Department expenses are in line with budget

Organizational Relationships

• Regularly interacts with Resort Manager, Assistant Resort Manager on the business plan and operation of the resort.
• Regularly interacts with resort management team, direct reports, associates, resort guest, cooperate business partners, HOA board members, outside customers (third party vendors, contractors, and suppliers), and functional peer groups at management levels. Partnerships with these groups ensures effective management of the resort operation and administrative functions
• Impact of decisions on business operations can have a moderate to high level of impact.

Work Environment

Please include a detailed list of what equipment is used, purpose (e.g. computer, phone, etc.).

• Computer
• Telephone
• Cell Phone
• Hand Held Radio
• Key Programmer - hand held
• General hand held tools (i.e. screwdrivers, hammer, wrenches)
• General Power Tools (i.e. saw, power drill,)
• Shop tools (i.e. table saw, drill press)
• Plumbing specific tools (i.e. drain auger)
• Ladders
• Resort Vehicles
• Snow Removal Equipment - site specific
• Landscape equipment -site specific
• Welding tools and equipment - site specific

It is critical to indicate any specific physical and/or intellectual activities that are necessary to successfully perform each essential job responsibility listed.

Please check off all physical demands of the position. The following definitions are to be used in completing the frequency of the Physical demands.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.