Person, Indoors, Female, Face, Apparel, Clothing, Blossom, Plant, Flower

Member Services Consultant

Full Time | Wyndham Sea Pearl Resort Phuket | Nakhon Pathom | Thailand | 83150

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

PRIMARY OBJECTIVES:

To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of Member Services

PRINCIPAL RESPONSIBILITIES:

  • Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication
  • Assist with the development of working processes and operating SOP’s, supervise
  • Follow company processes ensuring member engagement
  • Effectively deliver member engagement programs to members and guests
  • Effectively deliver new-Member onboarding program
  • Assist with the distribution of Member Kits to Members
  • Assist with providing regular reporting requirements to Corporate
  • Deliver 1-1 Member Education Program
  • Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level
  • Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround
  • Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three hour turnaround
  • Ensure quality business standards of service are delivered at all times
  • Behave in a professional manner and actively participate as a team member to achieve company and departmental goals
  • Adhere to all company policies
  • Display a Count On Me! Service to all internal and external parties following the CARE philosophy of the business
  • Any other duties as required and/or directed by Supervisor / Manager
  • Ensure that all reasonable directions given with regards to health and safety are followed, to not wilfully place at risk the health and safety of yourself or any person in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety
  • Display innovation through inspiring, creating and improving processes and products 
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise 

KEY POSITION CRITERIA:

  • 3-5 years’ experience in customer focused roles within, tourism, education and or travel industries in sales positions.
  • Fluent in Thai with the ability to liaise effectively with corporate offices.
  • Fluency in Mandarin highly desired
  • Hospitality industry reservation and services related working experience in manager roles
  • Good computer skills including previous experience using MS Word, Excel, Outlook
  • Strong communication and influencing skills
  • A positive, professional manner with the ability to represent the department at internal meetings, dealing with key relationships from all levels within the organization
  • Positive thinking and not afraid of challenges,
  • Confident, flexible with the ability to work in a fast paced and changing environment
  • Flexibility in working schedule – ability to work weekends, public holidays, evenings as required

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-3088

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