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Marketing Manager

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Marketing Manager

  • Central Location, Napa area, California, United States, 94558

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Go Put the World on Vacation At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together were shaping the future of the timeshare industry by doing things never done before. Thats part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. JOB SUMMARY: Responsible for all internal marketing activities at the resort level. Primary responsibilities include direct management of Resort Hosts and Concierge, maintaining an acceptable penetration rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Front Line sales, In-House sales and Corporate/Regional In-House Marketing Directors/Managers. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Direct supervision of Resort Host/Concierge staff: interview, hire and train employees; plan, assign and direct work performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution). • Maintain total site marketing penetration of at least 60% on 5 year owners and guests of owners. • Resolve issues pertaining to tour statuses, bookings, coding and etc. • Order and maintain departmental supplies (collateral material, uniforms, etc.) • Maintain copies of invitations and daily tour manifests for reference purposes. • Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report. • Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. • Compile data on each Resort Host's performance. • Prepare additional reports deemed necessary by management. • Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. • Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated. • Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). • Submit employee payroll in timely manner. • Perform other related functions not listed. EDUCATION AND/OR EXPERIENCE REQUIREMENTS: (minimum requirements necessary for this position): • Bachelor's degree/coursework in Business Administration or equivalent experience, and a minimum of 3 years management experience in marketing • Timeshare experience highly preferred SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. • Excellent verbal and written communication skills; must maintain a high level of professionalism at all times • Ability to effectively coach, counsel and motivate direct reports • Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners) • Ability to efficiently multi-task • Ability to negotiate effectively • Working knowledge of marketing databases • Ability to recruit, train and develop employees • Ability to lead by example • Detail oriented and accurate • Ability to carry out responsibilities in accordance with the organization's policies and applicable laws • Demonstrated problem solving ability A World of Inclusion Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, youll find a team thats inclusive, values diversity, and is built on a foundational respect for people from all over the world. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-13678

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