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Manager, Title Services

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Manager, Title Services

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

The Manager, Title Services manages all facets of their operational area.  This position implements strategic team goals and standards, and oversees the supervising, training, coaching, development, scheduling and motivation of associates in order to achieve established performance expectations.  This position leads and champions effective departmental changes, and supports and encourages a positive, performance-based culture. Develops a working knowledge of upstream and downstream processes that directly impact Title Services and collaborates with other business areas to share best practices for efficiency, customer service and business impact.

Responsibilities include, but are not limited to:

  • Hire, train and develop associates to reflect the Wyndham Core Competencies and service culture.  Responsible for coaching, motivating and developing associates and to achieve operational goals.  Responsible for overseeing supervisory and/or lead associates. Take appropriate corrective disciplinary action as necessary.
  • Oversight of individual and team performance to maximize team effectiveness, development, productivity and customer impact.
  • Develops and implements plans of action which support a positive customer experience and maximize team effectiveness and productivity. Partners and coordinates with external internal business partners to eliminate root cause of process defects.
  • Responsible for overseeing the resolution of escalations ensuring company risks and customer impacts are mitigated.
  • Keep fully informed of new developments in corporate legal matters and in new jurisdictional developments affecting title operations and keep all levels of management informed of applicable new laws, changes within county fee or administration structures, and of the progress and results of court cases. Ensures compliance standards are met, including PII, PCI, internal audits and controls and internal policies.
  • Performs other duties as needed

Minimum Requirements and Qualifications

Education: 

  • Bachelor’s degree or equivalent work experience
     

Knowledge and skills:

  • Strong people management and motivational skills

  • Adaptable

  • Understand and advise on title and closing related matters

  • Excellent written and oral communication skills

  • Detailed oriented

  • Analytical Skills

  • Team and results oriented

  • Ability to keep sensitive information confidential

  • Provide exceptional customer service to owners and coworkers,

  • Establish and maintain strong working relationship with team and appropriate internal contacts.

Technical Skills

  • Microsoft Office Applications including, Word, Outlook, Excel and PowerPoint

Job experience:

  • 3 years supervisory or leadership experience

  • 3 years  company experience, preferably in Financial Services, Title Services or Owner Care

  • 1 - 2 years experience in a title or closing field

Unless there is a legal requirement, experience will be accepted for the education requirement.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-20537

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