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Manager, Housekeeping II, Worldmark by Wyndham Windsor Resort

  • 1251 Shiloh Road, Windsor, California, United States, 95492
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Summary

Manage all aspects of the Housekeeping operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.

Essential Job Functions

Responsibilities include, but are not limited to:

1. Responsible for overseeing the daily operation of the Housekeeping Department: Runs daily housekeeping operation of 5 to 400 units, hires, develops and manages a staff of 5 -75 employees, facilitates and organizes the room cleaning, laundry, houseman and common area cleaning functions, resolves daily owner service issues or concerns. (30% time)

2. Leadership: Responsible for employee satisfaction of the department, grows and develops the staff members, communicates information in an effective manner to ensure the staff is well informed and trained, develops talent and succession planning for future leaders, creates action plans for employee feedback ensuring their needs are addressed. (20% time)

3. Responsible for guest service expectations: Coordinate and verify rooms are meeting guest expectations based on company standards, reviews resolution logs to ensure the needs are being met in a timely efficient fashion. (20% time)

4. Supports audit Standards: manages daily completion of all audit standards, QA, IA and LP audits, facilitates training to ensure staff can execute standards and manage performance, creates action plans for AOS feedback, conducts unit inspections to ensure the ROPS DOPS standards are being met. (15% time)

5. Manage and support all financial aspects of the department: Manages various budgets and inventories based on occupancy and units, manages inventory for the budget ensuring pars and stock requirements are met, tracks and completes monthly inventories, oversees payroll for the division, utilizing scheduling tools and forecasting for staffing models. (10% time)

6. Performs other duties as needed. (5% time)

Travel Requirements

Infrequent travel required for short durations (1-4 days) to attend Corporate/Regional meetings and/or training seminars. Approximately less than 10% travel.

Minimum Requirements and Qualifications

a) Education

• High school diploma or equivalent training/experience

b) Training requirements

• Valid driver’s license

• CPR certification, or to be obtained within 6 month of hire

c) Knowledge and skills

· Understanding of resort financials

· Demonstrated ability to work under pressure

· Strong leadership skills with ability to coach, mentor, train and develop staff

· Excellent verbal and written communication skills

· Ability to accurately follow instructions, both verbally and written

· Ability to maintain confidential information

· Detail oriented

· Ability to work under pressure

· Strong ability to multi task

d) Technical Skills

· Working knowledge of various computer software programs

· Working knowledge of property management systems

· Strong mathematical skills

e) Job experience

· 1 year for tier 1, 1-3 years tier 2, 3+ years tier 3 as housekeeping leader

· One to three years hospitality customer service experience

Complexity

a) Level of decision making authority

· Independent action and judgment is taken in accordance with resort operation controls, maintaining staffing levels and corrective actions, high level of decision making

b) Level of autonomy

· Minimal supervision by Assistant Resort Manager. May make decisions autonomously.

c) The impact of his/her decision on the organization

· Decision-making influences the company’s revenue performance. Must be able to maintain cost control of operations and a positive work environment. Decisions are impactful to the site success and owner satisfaction.

d) Supervisory responsibility

· Management of multiple associates to include but not limited to Housekeeping staff.

e) Scope/Financial Responsibility

· Responsible for maintaining a budget of sizable quantity that may vary by Resort. It is the responsibility of the housekeeper Manager to know common budgeting practices along with sound financial reporting.

Organizational Relationships

· Regularly interacts with outside owners/guests and customers, and functional peer groups at management levels. Impact of decisions on business operations has a moderate to high level of impact.

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-15831

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