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Go Put the World on Vacation
At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.
The Maintenance Supervisor serves as a supporting role to the Maintenance Manager and/or Assistant Manager. He/She will partner with the Maintenance Manager and/or Assistant Manager in the leadership, planning, organization, and direction for the maintenance department the most efficient and effective manner possible, while maintaining the company’s expected high quality standards. The Maintenance Supervisor will oversee daily operations of the engineering department; provide supervision and direction of Maintenance Technicians; perform safety inspections; maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System for chemicals (GHS), regulations.
Essential Job Functions
Responsibilities include, but are not limited to: 1. Responsible for overseeing the maintenance operation of the resort: Assist the maintenance leadership with management of the maintenance department and vendor operations. Ensures assigned area of responsibility meets all company and compliance standards. Provides direction and supervision to the Maintenance Technicians for daily operations of the engineering department. Demonstrate and apply broad knowledge of concepts, practices, and procedures for managed work group(s) and how it supports related operations. Ensure the maintenance department meets all Internal, Quality, and Loss Prevention Audit standards. (40% time) 2. Maintain positive customer and associate relationships: Create a positive and engaging work environment based on Wyndham Destinations Hospitality and Heart culture. Embrace and exhibit the highest level of ethics and integrity consistent with company standards. Demonstrate an ability to motivate and communicate expectations with humility and respect. Partner with Human Resources and department leadership to ensure we follow all compliance and work place standards. (35% time) 3. Collaborate with department leadership and support all financial aspects of the engineering department: Provide input with the maintenance leadership with maintenance department financials, assist with management of monthly maintenance budget and monthly P&L reports. (10% time) 4. Build strong working vendor/contractor relationships and knowledge of HOA. Develop professional relationships with vendors and contractors for resort and capital projects. Request and receive bids for presentation to resort management. (5% time) 5. Build a Hospitality with Heart Culture. Support and implement resort management strategic initiatives and programs. Identify areas of process improvement and leverage best practices by working with appropriate departments and colleagues as necessary. (5% time) 6. Performs other duties as needed. (5% time)
Must be able to travel for short durations (1-2 days) to attend certification training (i.e. pool, HVAC). May also need to travel locally to vendor or supplier stores for parts and supplies; this is based on resort and specific needs. Travel minimal. Revised August 2014
Minimum Requirements and Qualifications
a) Education • High School diploma or equivalent required • Eighteen months of education and training beyond high school level in general repair or closely related technical area preferred.
b) Training requirements • Certification in HVAC, Electrical, Plumbing is preferred • CPO (or willingness to obtain). • CPR Certified (or willingness to obtain). • OSHA Certified • EPA Certification
c) Knowledge and skills • Strong contractor and vendor negotiation skills. • Knowledgeable in safety use for power tools and shop tools • Knowledgeable use of general Engineering tools and equipment • Knowledgeable and experience with elevators • Knowledgeable and experience with pool pumps and filtration systems • Knowledgeable in/or EPA Certification. • Knowledgeable in ADA requirements. • Knowledgeable of power, water and sewer distribution. • Working understanding and ability to read blue prints. • Knowledgeable in fire codes and fire protection. • Organizational Skills. • Excellent communication skills. • Demonstrate analytical ability to grasp numbers and understand their impact (e.g. demonstrated ability to work under pressure). • Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action. • Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation. • Ability to ensure administrative functions and duties are assigned and completed according to WVO standards, including timekeeping, vendor contracts, and personnel action forms. • Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values. • Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up. • Demonstrated knowledge & application of applicable codes, laws & regulations. • Professional appearance and excellent communication skills in dealing with guests and corporate personnel. • Ability to keep sensitive information confidential. • Valid driver’s license
d) Technical Skills • PC Skills • Microsoft Office: Word, Excel, Outlook • Key systems • Power/hand tool operation • Pumps and mechanical motors • Competent skills in basic electrical, carpentry, painting and small machinery repair.
e) Job experience • Three years of related work experience • One year of supervisory experience preferred • One or more years in mechanical fields such as HVAC, electrical, plumbing. Revised August 2014
Unless there is a legal requirement, experience will be accepted for the education requirement.
Complexity Describe the following: a) Level of decision making authority • Works on assignments that are complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations, ensuring consistent functioning operations offering high levels of our Count On Me Service.
b) Level of autonomy • Supervision from engineering department leadership is received. Must have the ability to work independently with remote supervision utilizing business partners and vendors to ensure compliance and protection of assets and employees at all times.
c) The impact of his/her decision on the organization • Judgment and decisions can have a low to moderate level of impact to the company and HOA. • Works on problems of moderate scope, work to minimize loss, damage or down time that could impact associates and/or guests.
d) Supervisory responsibility: • Supervises various and moderate size work groups and teams. • Supervises associate level staff. • Required to partner with any and all vendor relations and supervise expectations.
e) Scope/Financial Responsibility • Shared responsibility for department financials; ensure all department expenses are in line with budget. • High responsibility over department inventory.
Organizational Relationships • Regularly interacts with engineering department leadership team on the business plan and operation of the resort and engineering department. • Regularly interacts with resort management team, direct reports, associates, resort guest, cooperate business partners, and outside customers (third party vendors, contractors, and suppliers). Partnerships with these groups ensure effective management of the resort operation, completion of work orders and administrative functions.
Equipment Used: • Computer • Telephone • Cell Phone • Hand Held Radio • Key Programmer – hand held • General hand held tools (i.e. screwdrivers, hammer, wrenches) • General Power Tools (i.e. saw, power drill,) • Shop tools (i.e. table saw, drill press) • Plumbing specific tools (i.e. drain auger, • Ladders • Resort Vehicles/Golf Cart • Landscape equipment – site specific • Welding tools and equipment – site specific
A World of Inclusion
Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to email@example.com, including the title and the location of the position for which you are applying.
Thank you for your interest please submit your application on the next page.
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