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Instructional Content Developer

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Instructional Content Developer

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Summary

The Learning Design Specialist acts as a resource for various Wyndham programs positioned to design training for systems, club rules, operational procedures and customer service.  This is a very collaborative role that requires cross functional partnership to all areas of Hospitality. . The Learning Design Specialist supports multiple brands with respect to new and existing products, club education and various external initiatives that impact owner servicing.

Essential Job Functions

Design: Support Learning  Design efforts across multiple programs and platforms with emphasis on customer service. Contributes content for Online Learning Center across multiple brands (learning tools such as webinars, videos, tutorials, quizzes, etc, validates content, and works with business partners on editing content for publication).

Project Management: Act as project manager in support of educational initiatives specific to program launches, enhancements or utilization activities. Create and manage project plans; define scope of work requirements; influence decision makers; ensure project deadlines are met by all involved parties. All aspects mentioned include design, development and delivery of training using Adult Learning principles.

Facilitation:. Conduct training for Vacation Planning Counselors (new hires and incumbents), and other Service Specialists, including supervisors

and other leaders.  Deliver the training in classroom, webcast training or other formats as needed. (10%)  Consultant/Needs Assessment: When appropriate meet with business leads, direct managers, and others to consult on needs, barriers, and delivery mechanisms.

Non-Essential Job Functions

Schedule meetings for telephone and web conferencing Create meeting summaries to distribute to team members for updates Perform other duties as assigned

Minimum Requirements and Qualifications

 Degree in Adult Learning or Professional Certifications in field, or equivalent experience


Knowledge and skills

Excellent interpersonal skills and ability to work with partners to accomplish goals

Excellent organizational skills and follow through

Experience with Adult Learning and Design Principles

Independent performer who has impeccable work ethic and sense of responsibility

Strong time management skills

Ability to see past obstacles and find solutions

Ability to consult & present learning solution proposals to site leadership team

Strong written communication skills

 Technical Skills

Working knowledge of Microsoft Office Suite (i.e. Word, Excel, PowerPoint)

 Minimum of 2 years working in Articulate or similar learning design systems

Job experience

1 year of project management experience

Four years of training design experience in Articulate or similar learning design systems

1 year training experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-16052

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