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In-House Marketing Supervisor

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In-House Marketing Supervisor

  • Central Location, Yerba Buena, San Francisco, California, United States, 94109
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

JOB SUMMARY: Responsible for all In-house Marketing Activities at the site. Primary responsibilities include direct management of In-house Marketing Team, maintaining an acceptable penetration rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Front Line sales, In-House sales and Corporate/Regional In-House Marketing Directors/Managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Direct management of In-house Marketing Team: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
  • Maintain total site marketing penetration according to site marketing penetration standards.
  • Resolve issues pertaining to tour statuses, bookings, coding and etc.
  • Order and maintain departmental supplies (collateral material, uniforms, etc.)
  • Maintain copies of invitations and daily tour manifests for reference purposes.
  • Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
  • Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
  • Compile data on each team member’s performance.
  • Prepare additional reports deemed necessary by management.
  • Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
  • Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
  • Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
  • Submit employee payroll in timely manner.
  • Perform other related functions not listed.

Qualifications:

  • Timeshare experience
  • 2 years management or supervisory preferred or 2 year’s timeshare equivalent experience.
  • Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.
  • Ability to deal with both customers and salespeople.
  • Ability to focus on details.
  • Ability to handle simultaneous situations.
  • Ability to handle departmental problems and situations.
  • Knowledgeable with commission payroll and understanding.
  • Must be proficient at Microsoft Office.
  • Must be able to work independently.
  • Must be able to interact with many other departments within the company.

Benefits and More:

A career at Wyndham Destinations offers you the following great benefit opportunities and more:

  • Competitive compensation package
  • Employee discounts on travel
  • Medical/dental and vision care plans
  • 401(k) program that matches dollar for dollar up to 6% of salary
  • Flexible Spending Accounts, short & long term disability, life insurance & educational assistance
  • Community volunteer and global sustainability/green programs

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-20253

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