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In-House Marketing Supervisor

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In-House Marketing Supervisor

  • Central Location, Napa area, California, United States, 94558
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

We are actively seeking a motivated Marketing Supervisor to join our team in Napa, CA

Qualified candidates must be outgoing, tenacious, and driven to succeed.  This job requires excellent customer service skills and ability to go above and beyond providing an outstanding guest experience!

Job Responsibilities (Not Limited to):

  • Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees. 
  • Welcome guests warmly to the resort and provide them with brief information about the resort, resort activities and services, and activities in the area. 
  • Must maintain above budget conversion rate of assigned guests and ensure that the overall conversion of the site is above the budgets
  • Must be able to work days, nights, weekends, and holidays.
  • Must be proficient in Microsoft Office (excel and word).
  • Must maintain department standards of production and work as a team player.
  • Direct supervision of Concierge Marketing staff: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
  • Resolve issues pertaining to tour statuses, bookings, coding and etc.
  • Compile data on each team members performance.
  • Prepare additional reports deemed necessary by management.
  • Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
  • Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
  • Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).

Minimum Qualifications:

  • High School diploma required.
  • Possess excellent communication skills both written and verbal.
  • Must be highly motivated with a positive attitude and good work ethic.
  • Detail oriented while maintaining multi-task abilities in a busy environment; professional and organized; able to exhibit problem solving ability.
  • Ability to effectively coach, counsel and motivate direct reports
  • Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
  • Ability to negotiate effectively
  • Working knowledge of marketing databases
  • Ability to lead by example
  • Must have Timeshare/ Vacation Ownership Experience.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-20700

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