ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct supervision of Concierge staff: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).

• Resolve issues pertaining to tour statuses, bookings, coding and etc.

• Order and maintain departmental supplies (collateral material, uniforms, etc.)

• Maintain copies of invitations and daily tour manifests for reference purposes.

• Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.

• Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.

• Compile data on each Marketing Coordinator's performance.

• Prepare additional reports deemed necessary by upper management.

• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.

• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.

• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).

• Submit employee payroll in timely manner.

• Perform other related functions not listed.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS: (minimum requirements necessary for this position):

• Bachelor's degree/coursework in Business Administration or equivalent experience, and a minimum of 2 years management experience in marketing

• At least 2-3 years Wyndham Marketing experience preferred

SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times

• Ability to effectively coach, counsel and motivate direct reports

• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)

• Ability to efficiently multi-task

• Ability to negotiate effectively

• Working knowledge of marketing databases

• Ability to recruit, train and develop employees

• Ability to lead by example

• Detail oriented and accurate

• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws

• Demonstrated problem solving ability