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Ice Rink Associate - WorldMark - Seventh Mountain Resort

  • 18575 SW Century Drive, Bend, Oregon, United States, 97702

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

How You’ll Shine

The Recreation Associate is responsible for operating point of sale systems, checking guests in for an activity, merchandising products, maintaining quality assurance standards in the retail area and other duties as assigned. They are responsible for living our “Hospitality with Heart” culture by connecting with our guests and creating an outstanding experience.  The Recreation Associate will also act as a concierge by recommending local attractions, events and recreation that will deliver a great vacation for our guest.  Recreation Associates also answer the phone and take reservations for our rafting and ice skating parties.  

Essential Job Functions

Cashiering- Operating a POS to ring in retail and market items

Checking in Guests- greet guests prior to their activity and ensure they fill out a waiver and make payment.  Give guests instructions on meeting, amenities or other information to make their activity world class.

Recreation consultant- Talk with guests regarding their stay and make recommendations to what activities or attractions will might enjoy, taking reservations for activities.

Merchandising- Ensuring product is displayed, stocked, priced and ready for sale.

Cleaning- vacuum, dust, windows.  Ensure the retail floor meets Quality Assurance standards. 

Responsibilities include, but are not limited to:

Cashiering #1 ( 30 % time) Check in #2 ( 30 % time) Consulting #3 ( 15 % time) Merchandising #4 ( 15 % time) Cleaning #5 ( 10 % time)

Travel Requirements

No Travel Time Required 0%

Minimum Requirements and Qualifications

Education

  • High School
  • Must be 18 years of age due to OLCC requirements

Training requirements

  • Food Handlers Card, OLCC off premise sales

Knowledge and skills

  • Cash handling, Must be warm and welcoming, Knowledge of Central Oregon Recreation and Attractions

Technical Skills

  • Micros, MS Office Suite, Web Applications

Job experience

  • none

Unless there is a legal requirement, experience will be accepted for the education requirement.

Complexity

Describe the following:

Level of decision making authority

  • Low, Associate is empowered to do what is right as far as refunds of product/services and to make the guest experience world class

Level of autonomy

  • On occasion and associate will be scheduled solo on a shift.  Typically opening or closing in which they can follow a check list to ensure tasks are completed. 

The impact of his/her decision on the organization

  • The associate’s decisions directly affect the guest experience. 

Supervisory responsibility:

  • none

Scope/Financial Responsibility

  • Responsible for maintaining a cash bank and till.  Issuing appropriate discounts.  

Organizational Relationships

Reports to Recreation Manager and Supervisor

Work Environment

Please include a detailed list of what equipment is used, purpose (e.g. computer, phone, etc.).

  • Micros POS
  • Computer
  • Phone
  • Calculator

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-9864

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