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Housekeeping Manager-Worldmark Kingstown Resort

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Housekeeping Manager Manage all aspects of the Housekeeping operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.

Essential Job Functions

Responsibilities include, but are not limited to:

1. Responsible for overseeing the daily operation of the Housekeeping Department: Runs daily housekeeping operation of units, hires, develops and manages a staff of 75+, facilitates and organizes the room cleaning, laundry, houseman and common area cleaning functions, resolves daily owner service issues or concerns. (30% time) Leadership: Responsible for employee satisfaction of the department, works on the executive team at the sites and functions as MOD, leads other departments while functioning the MOD role, grows and develops his/her leadership and staff members, communicates information in an effective manner to ensure the staff is well informed and trained, develops talent and succession planning for future leaders, creates action plans for employee feedback ensuring their needs are addressed. (20% time)

2. Responsible for guest service expectations: Coordinate and verify rooms are meeting guest expectations based on company standards, reviews resolution logs to ensure the needs are being met in a timely efficient fashion. (20% time)

3. Supports audit Standards: manages daily completion of all audit standards, QA, IA and LP audits, facilitates training to ensure staff can execute standards and manage performance, creates action plans for AOS feedback, and conducts unit inspections to ensure the ROPS DOPS standards are being met. (15% time)

4. Manage and support all financial aspects of the department: Manages budgets of 2millon +, manages inventory for the budget ensuring pars and stock requirements are met, tracks and completes monthly inventories, oversees payroll for the division, utilizing scheduling tools and forecasting for staffing models. (10% time)

5. Performs other duties as needed. (5% time)

Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business. Every year 3.5 million families entrust us with their vacation dreams. As the world’s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation – or your next career. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn how you can join us on your career journey by visiting careers.wyndhamdestinations.com. Our world is your destination.

The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If

you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

Minimum Requirements and Qualifications

a) Education • College degree preferred or equivalent training/experience

b) Training requirements • Valid driver’s license • CPR certification, or to be obtained within 6 month of hire

c) Knowledge and skills • Understanding of resort financials • Demonstrated ability to work under pressure • Strong leadership skills with ability to coach, mentor, train and develop staff • Excellent verbal and written communication skills • Ability to accurately follow instructions, both verbally and written • Ability to maintain confidential information • Detail oriented • Ability to work under pressure • Strong ability to multi task

d) Technical Skills • Working knowledge of various computer software programs • Working knowledge of property management systems • Strong mathematical skills

e) Job experience • Five + years as housekeeping leader • Three to five years hospitality customer service experience

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-19663

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