Housekeeping Dispatcher - Margaritaville Vacation Club by Wyndham - St. Thomas - Saint Thomas, Virgin Islands, U.S.
Lamp, Person, Furniture, Bed, Patient, Clothing, Sleeve, Pillow, Cushion, Female
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Housekeeping Dispatcher - Margaritaville Vacation Club by Wyndham - St. Thomas

  • 6080 Estate Smith Bay, Saint Thomas, Virgin Islands, U.S., 00802
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Summary


The Housekeeping Dispatcher will support general Resort and Housekeeping/Maintenance operations by 
answering all incoming calls for housekeeping services, relay information to the appropriate team 
member(s) or department and follow up on completion of expectations to ensure prompt and efficient 
guest satisfaction.

Essential Job Functions


Responsibilities include, but are not limited to:
•     Ensure the smooth operation of the housekeeping department; Acts as direct liaison between 
resort guests and housekeeping staff; Respond to all incoming guest and front desk requests for 
housekeeping or maintenance services; Run daily clean/dirty unit reports; Record, delegate and 
monitor housekeeping productivity for timely completion; Report status of assignments and 
communicate readiness of units to Front Desk and management; Perform basic clerical assignments; 
Observe precautions required to protect hotel and guest property, and report damage, theft, and 
found articles to supervisors. (60% time)
•     Maintain positive customer and associate relationships: Respond appropriately to guest 
inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in 
effort to improve the guest experience and escalate any outstanding guest inquiry or concern to 
management that may require additional monitoring or follow-up.  Make appropriate service recovery 
recommendations. Promote team work and quality service through daily communications and 
coordination with other departments. (10% time)
•     Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating 
Procedures, Housekeeping Department Operating Procedures, and Standard Operating Procedures. (15% 
time)
•     Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be 
responsive to the needs of our guests, associates and all we come into contact with on the job, be 
respectful in every way; deliver a great experience. (10% time)
•     Performs other duties as needed (5% time)

Travel Requirements
Travel is not a requirement for this position. If training is required off site, it will be local 
and be about half to full day of time.
Minimum Requirements and Qualifications
a)   Education
•     High School diploma or equivalent
b)   Training requirements
 

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-9535

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