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Housekeeper - Worldmark Spencer St Resort

  • Central Location, Las Vegas, Nevada, United States, 89169
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

PRIMARY FUNCTION:

The Housekeeper Piece Rate will support general resort operations by cleaning resort units in the most efficient and effective manner possible, while maintaining the company’s expected high quality standards. The Housekeeper Piece Rate will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.  This compare role allows for the ability to earn more income as you become more efficient and effective.

MAJOR DUTIES AND RESPONSIBILITIES:       

Responsibilities include, but are not limited to:

  • Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.  Makes beds.  Replenishes supplies, such as kitchenware and toiletries.  Sorts, counts, folds, marks, or carries linens. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. (65% time)
  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.  Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)
  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
  • Build a “Count On Me” Culture: Create a positive and engaging work environment based on our Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.    (10% time)
  • Performs other duties as needed (5% time)

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-22771

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