Go Put the World on Vacation

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Summary:
The Universal Agent is responsible for greeting and registering guest in and out of the resort; offering general concierge services for guests; providing qualified tours to the site’s sales team, while enhancing the overall guest experience with exceptional service.

Position Description:
- Greeting, registering, establishing credit and issuing keys to guests, in accordance with standard operating procedures.
- Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay.
- Displaying a high level of customer service and professionalism when interacting with all guests.
- Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a prompt and satisfactory
manner.
- Calling and/or following up with guests who do not commit to tour at the time of check-in by contacting rooms after they check in and/or the morning after to reintroduce the offer.
- Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in.
- Answer telephones/PBX and direct calls utilizing proper etiquette.
- Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
- Communicate with other departments as needed, via telephone and two-way radio in order to resolve guest request and/or complaints.
- Completing checklist functions including bucket check, cash report, completing cash bank procedures including cash out procedures and petty cash procedures.

Minimum Requirements and Qualifications:
- High
School diploma or equivalent
- Reservation software training
- Demonstrate ability to work under pressure, good
interpersonal skills, and good written and oral
communication skills
- Minimum of one year of successful customer service
experience in a hospitality/hotel environment.
- Vacation ownership experience preferred.

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.