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Guest Services Supervisor- Club Wyndham Heidelberg Resort

  • 2635 Highway 158, June Lake, California, United States, 93529
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Summary

Supervise all aspects of the resort housekeeping and maintenance departments, utilizing leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.  The scope of the responsibility will include but not be limited to overseeing all administrative, accounting, property maintenance, property housekeeping, associate development and other such functions as required or assigned to ensure the successful operations of these two disciplines. Manage staff and assign, track and monitor key performance indicators to hold each resort department member accountable in achieving incremental and sustainable change and improvement in accordance with performance goals while being able to navigate with in predetermined budgetary guidelines.

Essential Job Functions

Beginning with the most important, or in a logical sequence, describe 5 to 7 major responsibilities of this job.  Provide as much detail as necessary to give an accurate, complete outline.  Indicate the percentage of total working time spent on each essential responsibility.  The total should equal 100%.

Responsibilities include, but are not limited to:

Responsible for overseeing the daily operation of the Housekeeping/Laundry and Maintenance Departments:  Ensures that overall unit and common area cleanliness, as well as the resort units are maintained in working order, are within standard as outlined in our Quality Control Program.  Effectively manage the housekeeping and maintenance process, in conjunction with front office and other support departments, to ensure owner satisfaction.   (40% time) Maintain positive customer and associate relationships: Hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings.  (30% time) Manage and support all financial aspects of the department: Manages all the financial and operational aspects of the Interior Cleaning and Maintenance and Common Area Maintenance Programs.  These elements include budgeting, inventory, reporting and costs control. (15% time) Administrative Responsibilities:  Performs administrative duties; assigns and directs weekly schedules and daily duties of the  Housekeeping and Maintenance staff, procures product, performs payroll duties, audits and performance reviews of staff responsibility (10% time) Maintain Vendor Relationships:  Manager 3rd party contractor such as: Landscaping, Housekeeping Temp Labor, Maintenance and Mechanical Contractors. Performs other duties as needed (5% time)

Travel Requirements

Infrequent travel required for short durations (1-4 days) to attend Corporate/Regional meetings and/or training seminars. Approximately less than 10% travel.

Minimum Requirements and Qualifications

Education

  • College degree preferred or equivalent training/experience


Training requirements

  • Valid Driver’s License


Knowledge and skills

  • Understanding of resort financials
  • Demonstrated ability to work under pressure
  • Strong leadership skills with ability to coach, mentor, train and develop staff
  • Excellent verbal and written communication skills
  • Ability to accurately follow instructions, both verbally and written
  • Ability to maintain confidential information
  • Detail oriented


Technical Skills

  • Working knowledge of various computer software programs

Job experience

  • Two to three years of management experience 3+ at Resort II III

Unless there is a legal requirement, experience will be accepted for the education requirement.

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-17268

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