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Guest Service Generalist

  • 14-20 Flynn Street, Port Macquarie, New South Wales, Australia, 2444
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

How You'll Shine

The Guest Service Generalist is responsible for delivering our Guests with an exceptional experience during their stay. In this unique position you'll have the opportunity to create a lasting first impression during the Check In process and satisfy their cravings when serving Food & Beverages from our onsite Cafe.

Responsibilities include, but are not limited to:

  • Perform all duties of the Front Desk, including greeting Guests, Check in and out, Answer telephone and email enquiries, portage of luggage, cash handling and balancing procedures, tour & travel enquiries, reservations and night audit procedures
  • Prepare and serve Food & Beverages
  • Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

  • Professional development funding
  • Discounted hotel stays globally
  • Subsidised Private Health Insurance

What You'll Bring

  • Genuine passion for customer service
  • Previous experience preparing Hot & Cold Beverages
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive attitude
  • Immaculate presentation and professional grooming standards
  • Ability to work a flexible roster, including weekends, evenings and school holiday period

Where You’ll Begin Your Journey

Ramada Resort by Wyndham Flynns Beach is an award winning resort in Port Macquarie which offers excellent facilities and features. It is located a short walk from the beach and is close to the famous Koala Hospital, scenic and cliff face walking tracks as well as other family friendly activities. The property will soon be undergoing redevelopment with an expansion to 120 rooms and an alfresco dining area to cater for breakfast and lunch.

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-15281

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