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Guest Service Agent

  • 1420 Hamurana Road, Rotorua, Bay of Plenty, New Zealand, 3330
  • Part Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Go where teamwork talks.

How You’ll Shine

Our company’s vision is to put the world on vacation! As a Guest Service Agent, you will be responsible to provide a personalised yet consistent experience to our valued owners and guests during their stay.  A focus on providing a high level of service to support their needs along with supporting the day-to-day operation of the hotel front desk. This includes but is not limited to;

  • Greeting and registering of owners and guests through a personalised check in and check out process
  • Providing information to local area attractions & dispensing information and portage of luggage,
  • Cash handling and balancing procedures,
  • Tour & travel enquiries/bookings & reservations,
  • Supporting night audit procedures
  • Be confident in advising guests on the local area attractions and public transport
  • Be fully conversant with rates, room configurations and room availability
  • Increase room sales for walk -in and non-owner market & monitor and manage availability to non-owners
  • Ensure resort security procedures are always adhered to
  • Assure that office supply inventory levels are maintained and updated as needed

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

  • Professional development funding
  • Discounted hotel and resort stays

What You’ll Bring

  • Display innovation through inspiring, creating and improving processes and products
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
  • Display leadership values by ensuring effective communication and respecting your peers and managers. 
  • Support others within the team and empower each other wherever possible

Where You'll Begin Your Journey

Surrounded by parklands and offering beautiful views over the Ohau Channel, Club Wyndham Rotorua promises a tranquil escape. Enjoy contemporary facilities and a great range of activities in a serene, one-of-a-kind setting.Club Wyndham Rotorua is conveniently positioned approximately three hours from Auckland and the famous Mt Ruapehu ski fields, and just 20 minutes from Rotorua City.

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-7686

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