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Frontline Owner Onboarding Manager

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Frontline Owner Onboarding Manager

  • Central Location, Myrtle Beach, South Carolina, United States, 29582
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Summary:

The Owner Onboarding Manager is responsible for leading the sales site Owner Onboarding Team. The Owner Onboarding Manager provides leadership and document presentation training, performance reviews and development for the Team.  The Owner Onboarding Manager also partners with site leader and sales team to identify training opportunities for compliance and retention practices through direct observation, reporting and owner contact.  Communicates with the Director or Owner Onboarding regarding potential escalations, process improvement, individual team member development and training opportunities. Works with the Owner Onboarding Team and site leadership to ensure performance and compliance through the sales document process, customer service and training.  Also, completes Sales Document presentations as needed to support the business.

Essential Job Functions

Responsibilities include, but are not limited to:

Responsibility #1

Hire, train and manage staff and supervisors to reflect the Wyndham culture of Count on Me! service.  Responsible for coaching, motivating and developing team to achieve departmental goals within approved budget. (30% time)

Responsibility #2

Monitor staff work and track performance to maximize team effectiveness, development, and productivity.  Take appropriate corrective disciplinary action as necessary. Oversee performance review process and Payroll for the department. (30% time)

Responsibility #3

Develops and implements operational plans of action to maximize team effectiveness , productivity, retention and compliant sales and document presentations. (15% time)

Responsibility #4

Provide post-sale customer service for sales retention and compliance. Reward to incorporate “sales experience.” (10% time)

Performs other duties as needed

Training requirements

  • WVO Product Knowledge, My Learning courses, Sales Training relative to Quality Assurance
  • Real estate training and or licensing where required by state

Knowledge and skills

  • Ability to prioritize and organize tasks required to manage team
  • Ability to influence
  • Demonstrated success within a leadership role and managing others
  • Excellent verbal and written communication and interpersonal skills
  • Ability to manage concurrent assignments in an effective and efficient manner
  • Strong conflict management skills.
  • Expert Contract Standards Expertise preferred
  • WVO product knowledge expertise preferred

Technical Skills

  • Basic computer skills, including Microsoft Word and Excel

Job experience

  • 3 years customer service experience required
  • 1-2 years of leadership experience
  • 1+ year training experience
  • 1+ years sales experience preferred
  • 1-2 years timeshare and/or real estate experience preferred
  • 2+ years WVO Sales experience preferred

Unless there is a legal requirement, experience will be accepted for the education requirement.

Complexity

Describe the following:

Level of decision making authority

  • Partners with Director of Owner Onboarding, Site Management, Double O Team and Sales teams to analyze retention results, identify areas of opportunity, and formulate action plans for improvement.
  • Works within guidelines established by Program Manager and Director.

Level of autonomy

  • A high level of autonomy to complete job tasks to achieve retention and compliance goals with minimal supervision.

The impact of his/her decision on the organization

  • Retention achievement adds revenue. Double O Manager provides a vehicle of focus to attain this objective.  10% retention on $1,000,000 in sales = $100,000 saved revenue

Scope/Financial Responsibility

  • Increase overall site retention and decrease overall sales compliance issues that can lead to reversal of money or missed budgets for selling location
  • Directly impact the results of the sales location through best practices for retention
  • Directly impact the results of the site Double O Team for retention and compliance
  • Driving improvements to the following business metrics:
    • Rescission Rates
    • Sales Compliance

Organizational Relationships

Owner Onboarding Manager is a direct report to Owner Onboarding Director.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-23756

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