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Front Office Manager

Full Time | Mount Whitsunday Drive | Airlie Beach | Queensland | Australia | 4802

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Go where opportunity is always on.

 

If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join the Club Wyndham Airlie Beach team as the Front Office Manager today!

How You’ll Shine

The Front Office Manager will be responsible for supporting the General Manager in the daily operations of the front office, including support and training of the front office team. As the Front Office Manager, you will greet and welcome our guests and Owners to the hotel, provide hotel facilities and services information, advise on local attractions, activities, restaurants and ensure our guests' holiday expectations are exceeded.

This role will see you responsible for the daily operations of the front desk and Guest Services Agents.  Taking ownership and full responsibility for the check-in experience of Guests and Owners to the hotel. You will enhance the arrival and overall experience through superior customer service through creating personal and memorable moments, adding on our company vision of putting the world on vacation!  

    How You’ll Be Rewarded

    Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

    • professional development funding
    • discounted hotel stays across Australia, Fiji, New Zealand
    • subsidised private health cover*

    What You’ll Bring

    To be successful in this role, you will be:

    • A natural leader who can confidently make independent decisions, who has prior experience as a Supervisor or Manager in a Hotel
    • Flexible to work a 7 day week roster including night shift, weekends and holidays - you will be required to work late night shifts. (Front desk is open 24 hours /7 days a week)
    • Experience in leading a team, self motivated, results oriented and use initiative
    • Be a real 'people person' and genuinely enjoy getting to know people
    • Have a strong ability to build and develop positive relationships
    • Have a passion for sales and delivering exceptional customer service
    • Hirum Experience is preferable
    • Responsible Service of Alcohol Certificate
    • Full manual drivers licence
    • First Aid certificate

    Wyndham Destinations Asia Pacific develops, markets and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan and Europe and serves more than 60,000 vacation owners in Club Wyndham South Pacific. Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND) the world’s largest vacation ownership and exchange company with more than 25,000 associates worldwide. The Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan and Clark in the Philippines.

    A World of Inclusion

     

    Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

     

    We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

    Job Requisition: R-8565

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