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Front Office Duty Manager

Full Time | 199 William Street | Melbourne | Victoria | Australia | 3000

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

About Us

Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as one of the world’s largest Vacation Ownership and Exchange companies. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime.

About the Role
The Duty Manager will be responsible for supporting the Assistant Manager in the daily operations of the front office, including support and training of the front office team. As the Duty Manager you will greet and welcome our guests to the hotel, provide hotel facilities and services information, advise on local attractions, activities, restaurants and ensure our guests' holiday expectations are exceeded.

This role will see you responsible for the daily operations of the front desk and Guest Services Agents.  Taking ownership and full responsibility for the check-in experience of Guests and Owners to the hotel. You will enhance the arrival and overall experience through superior customer service through creating positive memorable moments, with the aim of generating and booking sales appointments for the onsite sales team, to attend a face-to-face sales presentation which offers our guests the fantastic opportunity to make their holiday dreams come true!

About You

To be successful in this role, you will be:

  • A natural leader who can confidently make independent decisions, who has prior experience as a Supervisor or Manager in a Hotel
  • Flexible to work a 7 day week roster including night shift, weekends and holidays - you will be required to work late night shifts. (Front desk is open 24hrs/7days a week)
  • Experience in leading a team, self motivated, results oriented and use initiative
  • Be a real 'people person' and genuinely enjoy getting to know people
  • Have a strong ability to build and develop positive relationships
  • Have a passion for sales and delivering exceptional customer service
  • Opera Experience is preferable
  • Responsible Service of Alcohol Certificate
  • Full manual drivers licence
  • First Aid certificate

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-3723

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