Full Time | 199 William Street | Melbourne | Victoria | Australia | 3000
Go Put the World on Vacation
At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.
Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as one of the world’s largest Vacation Ownership and Exchange companies. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime.
About the Role
The Duty Manager will be responsible for supporting the Assistant Manager in the daily operations of the front office, including support and training of the front office team. As the Duty Manager you will greet and welcome our guests to the hotel, provide hotel facilities and services information, advise on local attractions, activities, restaurants and ensure our guests' holiday expectations are exceeded.
This role will see you responsible for the daily operations of the front desk and Guest Services Agents. Taking ownership and full responsibility for the check-in experience of Guests and Owners to the hotel. You will enhance the arrival and overall experience through superior customer service through creating positive memorable moments, with the aim of generating and booking sales appointments for the onsite sales team, to attend a face-to-face sales presentation which offers our guests the fantastic opportunity to make their holiday dreams come true!
To be successful in this role, you will be:
A World of Inclusion
Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to email@example.com, including the title and the location of the position for which you are applying.
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