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Front Desk Agent - WorldMark Big Bear Resort

  • 240 Starvation Flats Road, Big Bear Lake, California, United States, 92315
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Summary
The Guest Services Associate is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and duties as assigned

Essential Job Functions

  • Performs daily Front Desk functions such as guest check-in and –out, answering phones, completion of shift check-list, processing related transactions, etc.
  • Duties may include outdoor "curbside check-in" of guests to ensure health and safety of all guests and associates.
  • Directs owner and guest requests to correct department.  Responds courteously, efficiently and professionally to guest service requests.
  • Performs light administrative duties such as sending a receiving faxes, making copies, sending e-mail correspondence
  • Greet, register, establish necessary credit for and issue keys appropriately to guests.  
  • Answer telephones/PBX with proper telephone etiquette and direct calls accordingly. 
  • Receive guest requests and/or complaints and ensure that appropriate actions have been taken.  
  • Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions. 
  • Communicate with other departments as needed via telephone and two-way radio. 
  • Completed check-out procedures, computes bills, collects payment and makes change for guests as required. 
  • Make, confirm and cancel
    reservations for guests or answer a variety of questions for guests pertaining to their reservations. 
  • Balance all cash receipts and work performed during shift and performs a bucket check on shift. 
  • Distributes guest and staff mail and messages as necessary. 
  • Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-12233

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