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Food Beverage - Guest Services Supervisor - Club Wyndham Desert Blue Resort

  • Central Location, Las Vegas, Nevada, United States, 89169
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

How You’ll Shine

As a Food and Beverage/ Guest Services Supervisor, you’ll set the bar of excellence for your team every day. Through positive leadership, you’ll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front- and back-of-house operations, you’ll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.

Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to:

  • Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations
  • Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
  • Ensure daily checklist duties and tasks are fully completed with follow-up communications
  • Maintain room inventory accurately and efficiently
  • Administer schedule adjustments that satisfy all guest, associate, and financial requirements
  • Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction
  • Provide hands-on training, development, and coaching for technical and soft skills customer service approaches
  • Support customer service standards that exceed guest expectations and directly communicate reservation flag information

  • Essential Job Functions
    Responsibilities include, but are not limited to:
    1. Responsible for the Supervisor function of the Food and Beverage department: Supervises the daily operation of the
    outlets. Ensures all staff are prepared and follow all food handling guidelines. Ensure supplies and stock are available for the daily operation of the outlet. Assists cooks and cashiers with their stations to ensure guest service and satisfaction. Promptly greet guests in a friendly and professional manner. Ensure orders are taken accurately and completely Offer ideas and suggestions to guests when ordering. Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food orders, assists in the training of others, completes order forms to ensure all food is fresh and in stock. Offers menu ideas and suggestions along with food promotions (35% time)
    2. Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest
    inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
    3. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. Ensure that all food handling processes are followed at all times along with kitchen safety standards. (15% time)
    4. Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
    5. Performs other duties as needed (5% time)

How You’ll Be Rewarded

  • Medical, Dental, and Vision Insurance
  • Discounted Hotel & Resort Stays
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • 401K Retirement Savings with Company Match

What You’ll Bring

  • High school diploma or equivalent
  • Two years of post-high school education or equivalent experience
  • Valid driver’s license
  • CPR certification (preferred)
  • Basic understanding of resort financials
  • Demonstrated ability to work under pressure
  • Basic leadership skills with ability to coach, mentor, and train staff
  • Excellent verbal and written communication skills
  • Excellent hospitality service skills
  • Attention to detail
  • Working knowledge of various computer software programs
  • Basic working knowledge of property management systems
  • Working knowledge of company reporting and associate timekeeping systems
  • Comprehension and literacy for analyzing reports
  • Two years of supervisory experience or management
  • Two years of hotel, timeshare or hospitality service experience

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-22589

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