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Field Marketing Operations Coordinator

Full Time | Wyndham Bangkok Menam Riverside | Bangkok | Thailand | 10120

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Position Description:  The Field Marketing Operations Administrator reports directly to the Field Marketing Manager and responsible for reporting all field marketing data in a timely and accurate manner.

  • Provide Marketing Manager and team with daily and weekly arrivals reports from the front desk system.  Assist with the assignment of arrivals on a daily basis.
  • Research upcoming arrivals for accountability and correction on reservation codes to reflect appropriate guest type.  Provide requested data/owner sheets to sales and marketing as requested by the Marketing Manager.
  • Maintain a daily and weekly tour manifest noting date and time of provided tour slots.  Distribute the information to tour reception, sales and marketing leaders on
    site.
  • Ensure all reported arrivals and tours are accurate.  Monitor Focus (RCC) and CRS match up on a daily basis.   This includes clean up of any outstanding pending tours, dispositioning, canceling of tours in CRS, and submission of change requests to corporate support team when necessary.    
  • Communicate and partner with tour reception to ensure accurate tour
    status.                                                                                    
  • Complete TM file by deadline on a weekly basis. The TM file is used to determine Marketing Coordinator’s pay and accuracy is
    imperative.  Complete and submit payroll commission’s sheet for all Marketing Coordinators with Marketing Manager’s approval.


*Depending on the size of the site and the admin team, administrative duties can vary site to site.

Qualifications:

  • Extensive knowledge of Microsoft programs including Word, Excel and Outlook
  • Knowledgeable of payroll procedures with an understanding of basic accounting
  • Must be able to work independently and interact with other departments within the company
  • Knowledge of Wyndham’s computer operating systems (Focus, Flash, RCC, CRS, Epiphany, Hyperion and mainframe) is preferred

A World of Inclusion

 

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

 

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-2733

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