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Evening Manager- Worldmark Kingstown Reef Resort

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Job Description

Summary

The Evening Manager II will partner with site leadership and provide management presence during the evening hours at resorts with a complexity of III, IV, V, and VI. The Evening Manager II will oversee resort evening operations in the most efficient and effective manner possible, while maintaining the integrity of Wyndham Vacation Ownership service standards. He/She will manage the night audit process, ensure all of previous day’s work has been properly audited, perform unit and safety inspections, address guest inquiries and concerns, and maintain Occupational Safety and Health Administration (OSHA) and Material Safety Data Sheet (MSDS) regulations.

Essential Job Functions

Responsibilities include, but are not limited to:

Responsible for maintaining the overall operation of the resort: Oversee the evening resort operations at resorts, including the night audit process, conduct daily resort and unit inspections to ensure proper housekeeping and maintenance standards are met, maintain safety of resort for guests, owners and staff and communicate issues and activity from evening shift to department and resort managers. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. Identify process improvements and best practices.     (30% time) Maintain positive customer relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern that may require additional monitoring or follow-up, to resort manager.  Make appropriate service recovery recommendations.  (30% time) Maintain positive associate relationships and build a “Count On Me” Culture: Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others.  Partner with Human Resources to minimize employee relations issues. Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.    (25% time) Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time) Performs other duties as needed. (5% time)

Travel Requirements

·Must be able to travel infrequently for short durations (1-4 days) to attend Corporate/Regional Meetings and training seminars.

Minimum Requirements and Qualifications

Education

  • High School diploma or equivalent required
  • BA/BS degree preferred

Training requirements

  • CPR
  • Certified Pool Operator preferred

Knowledge and skills

  • Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
  • Possess innate analytical ability to grasp numbers and understand their impact
  • Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation.
  • Ability to ensure administrative functions and duties are assigned and completed according to WVO standards, including timekeeping, vendor/board contracts, revenue documents and personnel action forms.
  • Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values.
  • Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.
  • Working knowledge of the composition of Association documents, some understanding of governing statutes and board meeting procedures.
  • Proven success managing budgets.
  • Demonstrated knowledge & application of applicable codes, laws & regulations.
  • Working Knowledge of Housekeeping, Front Desk, Maintenance, F&B departments.
  • Understanding of Labor Relations (where appropriate).
  • Professional appearance and excellent communication skills in dealing with associates, guests, board members and vendors.  
  • Ability to keep sensitive information confidential.

Technical Skills

  • PC skills
  • Microsoft Office: Word, Excel, PowerPoint

Job experience

  • Three to five years of property Vacation ownership/hotel management experience.
  • Three years of supervisory experience.

Unless there is a legal requirement, experience will be accepted for the education requirement.

Complexity

Describe the following:

Level of decision making authority

  • Responsible for decisions regarding day to day operations of the resort ensuring a consistent functioning operations offering high levels of our Count on me Service

Level of autonomy

  • Must have the ability to work independently with remote supervision utilizing business partners to ensure compliance and protection of assets and employee at all times.

The impact of his/her decision on the organization

  • Judgment and decisions are impactful to the company and HOA
  • Works on problems of moderate scope, work to minimize loss, damage or down time that could impact associates and/or guests

Supervisory responsibility:

  • Supervises various and moderate size work groups,
  • Supervises multiple associates to include but not limited to Guest Service Associates, Night Auditors and others as applicable within the scope of the individual resort.

Scope/Financial Responsibility

  • Understand and care for company assets and equipment, supplies and property professionally

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-22807

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