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Evening & Activities Manager-Worldmark Indio Resort

  • 42-151 Worldmark Way, Indio, California, United States, 92203
  • Full Time

Go Put the World on Vacation

 

At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services: Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platform BookTandL.com, subscription travel clubs and branded consumer products.

Evening & Activities Manager

The Evening & Activities Manager II will partner with site leadership and provide management presence during the evening hours, and is ultimately responsible for the resort’s evening operation, Activities Department as well as the Food and Beverage outlets at the resort.

The Evening & Activities Manager II will oversee resort evening operations in the most efficient and effective manner possible, while maintaining the integrity of Wyndham Vacation Ownership service standards. He/She will directly manage the Activities Department which includes Lifeguards and Activities personnel. They will also support the Guest Services Team, perform unit and safety inspections as needed, and address guest inquiries and concerns.

The Manager will comply with all safety regulations; comply with applicable federal, state, and local laws; schedule, evaluate, coach, and counsel Associates; train and mentor Associates in customer service; review and approve all recommendations and suggestions to hire, transfer, promote, suspend, discipline and discharge Activities Associates in a fair and equitable manner; comply with department budget, forecast, labor, revenue and profit benchmarks; track and maintain established inventories and manage labor and operating supplies to meet business needs.

Essential Job Functions
Responsibilities include, but are not limited to:

1. Responsible for maintaining the overall operation of the resort: Oversee the evening resort operations at resorts, including the night audit process, conduct resort and unit inspections as needed to ensure proper housekeeping and maintenance standards are met, maintain safety of resort for guests, owners and staff and communicate issues and activity from evening shift to department and resort managers. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. Identify process improvements and best practices.     

2. Responsible for directly managing the Activities Department: Oversee the hiring, coaching, training, scheduling, and all other aspects of the Activities Team.

3. Maintain positive customer relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern that may require additional monitoring or follow-up, to resort manager.  Make appropriate service recovery recommendations.

4. Maintain positive associate relationships and build a “Count On Me” Culture: Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others.  Partner with Human Resources to minimize employee relations issues. Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.   

5. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.

6. Performs other duties as needed.

Minimum Requirements and Qualifications
a) Education
. High School diploma or
equivalent required
. BA/BS degree preferred
b) Training requirements
. CPR
. Certified Pool Operator preferred
c) Knowledge and skills
. Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
. Possess innate analytical ability to grasp numbers and understand their impact
. Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation.
. Ability to ensure administrative functions and duties are assigned and completed according to WD standards, including timekeeping, vendor/board contracts, revenue documents and personnel action forms.
. Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory
standards and Wyndham Destinations values.
. Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.
. Working knowledge of the composition of Association documents, some understanding of governing statutes and board meeting procedures.
. Proven success managing budgets.
. Demonstrated knowledge & application of applicable codes, laws & regulations.
. Working Knowledge of Housekeeping, Front Desk, Maintenance, F&B departments.
. Understanding of Labor Relations (where appropriate).
. Professional appearance and excellent communication skills in dealing with associates, guests, board members and vendors.
. Ability to keep sensitive information confidential.
d) Technical Skills
. PC skills
. Microsoft Office: Word, Excel, PowerPoint
e) Job experience
. Three to
five years of property Vacation ownership/hotel management experience.
. Three years of supervisory experience.

Unless there is a legal requirement, experience will be accepted for the education requirement.

A World of Inclusion

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-24510

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