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Duty Manager

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Duty Manager

  • 12 Big Muster Drive, Dinner Plain, Victoria, Australia, 3898
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

How You’ll Shine

As the Duty Manager you'll be responsible for the day to day operation of the Front Office, ensuring an exceptional experience is delivered to all Guests.
Responsibilities include but are not limited to:

  • Oversee general resort operations including front office, housekeeping and maintenance issues in the absence of any more senior team member
  • Ensure that office supply inventories levels are maintained and updated as needed
  • Participate in ongoing training and coaching to assure that standards of hospitality and the relevant OH&S requirements are maintained at all times
  • Responsible for providing a neat, professional appearance and safe workplace
  • Handles money and balances daily cash float at beginning and end of shift
  • Successfully interacts with Management, other supervisors and staff
  • Conducts oneself in a professional manner at all times and within the guidelines set by State and Federal laws and company policies
  • Performing maintenance, housekeeping and general functions as required
  • Increase room sales for walk-in and non owner market under the guidance of the Resort Manager and within the set guidelines
  • Have thorough knowledge of Club Wyndham memberships and their guidelines

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

  • Professional development funding
  • Discounted hotel stays globally
  • Subsidised Private Health Insurance upon successful completion of probationary period

What You’ll Bring

  • You will be a Customer Experience superstar with a passion for creating personalised and memorable holiday experiences for our Club Wyndham owners and guests through meaningful conversations
  • Personalised and memorable holiday experiences for our Club Wyndham owners and guests through meaningful conversations
  • Proven experience in leading and engaging a driven team to provide an optimal Customer Experience in a resort environment
  • Operational knowledge and experience in all hotel departments
  • Proven experience in driving and achieving top line revenue and bottom line results
  • Eye for detail and an analytical mind
  • Ability to develop a budget and make sound decisions to ensure the hotel operates efficiently
  • Effective leadership, organisational and interpersonal communication skills

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-15963

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