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Discovery Service Specialist

  • Level 7, 1 Corporate Court, Bundall, Queensland, Australia, 4217
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

How You'll Shine

This full-time role plays a vital part in the operation and success of our Discovery Program. This role is responsible for providing end to end support to Discovery members through proactive outbound and responsive inbound member services. You will deliver exceptional and consistent service while driving the delivery of accommodation reservations, tour bookings and assisting with enquiries. As the successful applicant, your focuses will include:

  • Providing a high level of timely and consistent service to Discovery members via phone & email
  • Going above and beyond to provide exceptional service to our members
  • Proactively offering education services to members by providing them with educational tools and information
  • Working with internal stakeholders to deliver outbound marketing promotions to increase occupancy in resorts and drive Discovery tours Pro-actively interacting with other team members and stakeholders to develop new initiatives
  • Maintain accurate records in relation to bookings and arrival information

What You'll Bring

  • Proven experience in making calls in a call centre environment
  • Previous experience in delivering complex customer service solutions
  • Systems knowledge of IRIS, CSS & Salesforce highly regarded, but not essential.
  • Self-motivated and a “Can Do” attitude
  • Ability to prioritise in a fast paced environment while maintaining attention to detail
  • A positive outlook with the ability to provide a high standard of service

Where You'll Begin Your Journey

Prepare for an unforgettable journey in this role based at our Bundall Corporate Office, because there are no limits to what you can achieve with Wyndham, a leader in the fast-paced and exciting hospitality and vacation ownership industries. People make a difference in our business, so our success lies with our employees!

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-14428

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