Person, Face, Female, Smile, Woman, Girl, Photo, Portrait, Photography

Director, Operations

Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.

Director, Operations

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to :) 

Organisational Effectiveness & Leadership 

  • Ensuring the smooth day to day operations of all aspects  the Clark facility
  • Review, monitor, update in a collegiate matter and implement as necessary and Operating Procedures and Policies for the Clark facility.
  • Evaluate regularly the efficiency of business procedures according to overall objectives and apply improvements.
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Oversee all procurement processes with the support of regional Procurement to ensure all policies and procedures complied with for the facility.
  • Manage relationship with external partners/vendors/suppliers & any other key stakeholders. 
  • Collaborates effectively across other functions to increase customer engagement by driving and optimising contact opportunities.
  • Display Hospitality with Heart customer centric focused service to all internal and external parties, especially focused on delivering exceptional service and building an engaged workforce.
  • Display innovation  through  inspiring, creating  and improving processes and  products.
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
  • Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
  • Collaborates with other local and domestic colleagues to develop and implement consistent initiatives and best practices.
  • Other projects and duties as may be directed 

 
Financial Management

  • Management and accountability for financial performance of the Clark facility and operational costs. Ensure facility operates within or favourable cost budgets.
  • Develop, together with Finance,  the annual budget and monthly forecasts
  • Ensure custody and control over company assets. 

 
Risk Management

  • With support from Legal, ensure that the local facility operates within and remains complaint with all local CDC and Philippines laws and Wyndham global policies and procedures.
  • Ensure that all reasonable directions given concerning health and safety are followed, to not willfully place at risk the health and safety of yourself or any person in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.
  • Together with BCP Manager ensure suitable BCP plans are in place in the event of an emergency and are tested and ready to implement with a little disruption to business operations as possible 

 
KEY POSITION CRITERIA: 

  •  Proven experience in operational process management, change management and administrative leadership roles within a BPO/Shares service environment
  • Must reside in close proximity to the Clark office and be prepared to be hands-on and on call handson 24/7 as necessary to lead and manage key emergencies, which may affect the Clark facilities operations. • In depth knowledge of diverse business functions & operating principles (Finance, Marketing, Customer Service, HR, Sales etc.)
  • Good understanding of Labor Code of The Philippines & business operations legislation
  • Experience dealing with local authorities in Clark/Angeles/Philippines is preferred
  • Advanced computer skills including previous experience using MS Word, Excel, Outlook and Adobe
  • Exceptional communication skills and demonstrated ability to implement change, develop, and maintain a strong culture across a multifunction multi discipline operation. 
  • Qualification in Business Administration/Management is advantageous
  • A positive, professional manner with the ability to represent the department at internal meetings, dealing with key relationships from all levels within the organization
  • Ability to efficiently multi-task which includes excellent organizational and time management skills
  • Excellent written and verbal communication skills with fluency in English
  • Strong knowledge of numbers and a strong level financial analysis skills
  • Demonstrated ability to effectively present information and respond to questions from groups of managers, co-workers and clients
  • Excellent people manager, open to direction and a collaborative work style and commitment to get the job done
  • Ability to challenge and debate issues of importance to the organization.
  • Ability to look at situations from several points of view
  • Persuasive with details and facts
  • Delegate responsibilities effectively
  • High comfort level working in a diverse environment
  • Confident, flexible with the ability to work in a fast paced and changing environment 

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-18329

Other People Viewed

Marketing Representative (San Antonio, TX)

WD_US_WVO R-18859 San Antonio Texas United States Central Location, Vista Verde South, San Antonio, Texas, United States, 78204 In House Marketing Entry Level
Go Put the World on Vacation At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our glo...

Coord, Business Operations I

WD_US_WVO R-16102 Depoe Bay Oregon United States 709 Nw Highway 101, Depoe Bay, Oregon, United States, 97341 Business Operations Entry Level
Go Put the World on Vacation At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the times...

Overnight Guest Services - WorldMark - Midway Resort

R-19357 Midway Utah United States 868 West Lime Canyon Road, Midway, Utah, United States, 84049 Guest Services Entry Level
Go Put the World on Vacation At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the times...
Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.