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Customer Service Specialist (Work from Home)

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Customer Service Specialist (Work from Home)

  • Central Location, Orlando, Florida, United States, 32821
  • Full Time

Go Put the World on Vacation

 

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Wyndham Destinations is currently now hiring Customer Service Specialists in Orlando, Florida.  The Customer Service Specialist is a fully remote position and is responsible for assisting owners by responding to inquiries about title related matters such as questions about deeds, ownership changes or foreclosures. This individual will spend most of their time on the phone with our owners and therefore previous call center experience is required. The role is responsible for delivering exceptional levels of service by maintaining quality, productivity metrics and aligning with our company values HEART Hospitality - Engagement - Accountability - Respect - Teamwork.

Job Responsibilities

  • Respond to internal and external customer communication via phone and email 

  • Refer unresolved customer concerns to designated departments for further investigations

  • Proficiently balance high call volume while providing an outstanding customer service experience

  • Maintaining a positive, empathetic and professional attitude toward customers at all times

  • Meet individual metrics for call volume, availability, and customer satisfaction

  • Take payments and issue refunds for owners accounts

  • Performs other duties as needed 
     

Training Schedule

  • Virtual Classroom Training Weeks 1 & 2 – Monday through Friday from 9:00 a.m. to 6:00 p.m.

  • On The Job Training Weeks 3 through 6 – Monday through Friday from 10:00 a.m. to 7:00 p.m.
     

Operational Schedule

  • Monday through Friday from 10:00 a.m. to 7:00 p.m. 
     

Benefits:

  • Fully remote position including 2 weeks virtual class room training

  • Exceptional leadership teams who cares about YOU and YOUR success

  • Best in class training program 

  • Advancement opportunities & career growth

  • Paid Time Off, Sick Time

  • Medical/dental and vision care plans within 30 days of employment

  • 401(k) program with company match

  • Tuition and Certification Reimbursement

  • Dynamic fun and inclusive diverse culture

  • Travel discounts to stay at our beautiful hotels and resorts worldwide
     

Job Qualifications
 

Education

  • High School Diploma or GED required

Experience

  • 1+ years call center phone experience required

  • 2+ years customer service experience

  • Previous experience within Owner Services, Financial or Title Services preferred

Knowledge and Skills

  • Highly motivated and strong desire to achieve individual and team goals

  • Must be reliable and coachable with a desire to learn

  • Must have strong communication ( verbal and written )and problem solving skills

  • Must have a passion for helping people and delivering high levels customer service

  • Ability to prioritize tasks

  • Self-motivated and disciplined

  • Ability to work in a face paced environment and have a sense of urgency to complete tasks while being detail oriented or ensuring accuracy

  • Exceptional active listening skills and Strong reading comprehension skills

  • Effective decision-making skills

  • Pre-employment Background Check Required
     

Technical Skills

  • Computer proficiency including Internet navigation ability is a must

  • Ability to navigate multiple computer systems successfully

  • Intermediate proficiency with Microsoft Word, Outlook and Excel
     

Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

  • Dedicated high speed internet connection (DSL or Cable only):

  • Minimum of 10 Mbps – Download

  • Minimum of 2 Mbps – Upload

  • <80 ms Latency/Jitter/Ping
     

High Speed Modem:

  • Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)

  • Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)
     

Office:

  • Must be a dedicated & private room away from general living space

  • Free from noise and distractions

  • Suitable office furniture
     

Home Owners/Renters Insurance:

  • Provide a declarations page with proof of insurance for a minimum of $3,000 in Contents or Personal Property coverage for Wyndham equipment

  • Must be able to provide a subsequent renewal declarations pages annually
     

Unless there is a legal requirement, experience will be accepted for the education requirement.

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-14393

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